DYLAN ROTTKAMP
Wayne
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving, and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach. Graduated with an Associates Degree at a 3.4 GPA and completed a Bachelors Degree in Television and Film Production with a 3.6GPA. Growing up around technology and focusing in a career path in being able to gain as much knowledge as possible, from a broad range of different types of equipment and fields. The passion of working within a team, whether it be in a control room, a studio, an editing station, or within the Geek Squad precinct. Has taught me to always give 110%, no matter the task at hand.
Overview
11
11
years of professional experience
Work History
Geek Squad Manager
Best Buy
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Advanced Repair Agent
Geek Squad - Best Buy
04.2022 - 11.2023
- Disassembled computers to perform diagnostics and check for repair needs.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Researched and identified problems with computers and advised staff and clients on plans of action.
- Removed malware, ransomware and other threats from laptops and desktop systems.
Video Editor Intern
Team Havoc Studios
01.2023 - 05.2023
- Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects.
- Evaluated and selected scenes for pacing, entertainment value and continuity, trim shots and edit content.
- Organized assets by collecting data from camera media, transcoding video and audio files and managing file backup to digital asset management system.
- Understood director's artistic vision and maintained alignment with vision throughout editing process.
Consultation Agent
Geek Squad - Best Buy
10.2019 - 04.2022
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Sales Associate - Computers
Best Buy
01.2018 - 10.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
2nd Assistant Manager
Zumiez
09.2015 - 07.2017
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
Sales Associate
Zumiez
04.2014 - 09.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Arts - Television And Film Production
Montclair State University
Montclair, NJ05.2023
Associate of Arts - Computer Art And Digital Media
Suffolk County Community College
Riverhead, New York06.2019
High School Diploma -
Shoreham Wading River High School
Shoreham, NY06.2016
Skills
- Hard Working
- Creative
- Highly Motivated
- Eager to Learn
- Fast Learner
- Ability to Work in a Team
- Effective Time Management
- Communication
- Creative Problem Solving
- Highly Organized
- Adobe Premiere Pro
- Adobe After Effects
- Adobe Illustrator
- Computer Skills
- Camera Operation
- Video Editing
Equipment
Video Mixer/Switcher Studio Cameras, Jib Operation, Audio Board, CG Graphics, Teleprompter
Timeline
Geek Squad Manager
Best Buy
11.2023 - Current
Video Editor Intern
Team Havoc Studios
01.2023 - 05.2023
Advanced Repair Agent
Geek Squad - Best Buy
04.2022 - 11.2023
Consultation Agent
Geek Squad - Best Buy
10.2019 - 04.2022
Sales Associate - Computers
Best Buy
01.2018 - 10.2019
2nd Assistant Manager
Zumiez
09.2015 - 07.2017
Sales Associate
Zumiez
04.2014 - 09.2015
Bachelor of Arts - Television And Film Production
Montclair State University
Associate of Arts - Computer Art And Digital Media
Suffolk County Community College
High School Diploma -
Shoreham Wading River High School
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