Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Scafidi

Mooresville,NC

Summary

Dynamic professional with a proven track record in team leadership and customer service excellence, notably at Our Town Cinemas - Davidson. Skilled in staff supervision and sales strategies, I've successfully enhanced client satisfaction and operational efficiency. Leveraging decision-making and time management abilities, I consistently exceed performance expectations without compromising quality or service.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

10
10
years of professional experience

Work History

Assistant Manager

Our Town Cinemas - Davidson
11.2022 - 10.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Sales Representative

Spectrum
09.2020 - 11.2021
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Negotiated prices, terms of sales and service agreements.

Facilities Assistant

Catholic Youth Organization, CYO
03.2018 - 09.2019
  • Supported overall facility operations by efficiently addressing repair requests and performing routine maintenance tasks.
  • Performed routine and comprehensive maintenance of assigned facilities in alignment with specifications.
  • Maintained facility grounds, equipment, and safety compliance.
  • Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean, and functional environment.
  • Assisted with logistical requirements for events and meetings.

Security Assistant

Catholic Youth Organization, CYO
11.2014 - 01.2016
  • Maintained detailed records of daily activities, incidents, and other relevant information for accurate reporting and analysis.
  • Provided exceptional customer service by promptly addressing visitor inquiries while maintaining a secure environment.
  • Examined doors, windows and gates to verify security.

Education

Bachelor of Arts - Liberal Arts

SUNY, Purchase
Purchase, NY
05-2018

Associate of Arts - Liberal Arts And Sciences

Nassau Community College
Garden City, NY
05-2015

Skills

  • Customer service
  • Team leadership
  • Decision-making
  • Staff supervision
  • Sales strategies
  • Policy enforcement
  • Team collaboration
  • Time management

Timeline

Assistant Manager

Our Town Cinemas - Davidson
11.2022 - 10.2024

Sales Representative

Spectrum
09.2020 - 11.2021

Facilities Assistant

Catholic Youth Organization, CYO
03.2018 - 09.2019

Security Assistant

Catholic Youth Organization, CYO
11.2014 - 01.2016

Bachelor of Arts - Liberal Arts

SUNY, Purchase

Associate of Arts - Liberal Arts And Sciences

Nassau Community College

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Dylan Scafidi