DYLAN SCHEURICH
Lantana,TX
Summary
Collaborative leader with comprehensive experience maintaining customer satisfaction and contributing to company success. Commended for delivering excellent customer service. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Receiving Associate | Crew Lead | Customer Service
The Home Depot
Flower Mound, TX
10.2023 - Current
- Handled customer inquiries in an efficient manner while providing excellent customer service.
- Tasks include unloading trucks, unpacking incoming parcels, and transferring materials from the receiving area to various locations in the store.
- Demonstrated excellent time management skills while handling multiple tasks simultaneously.
- Successfully raised parcel processing by 7%.
- Proficient in recognizing and reviewing vendor packing slips, carrier shipping documents, UPC labels, and other receiving paperwork.
- Ensures the accuracy of shipment orders and organizes products for stocking on store shelves.
Lead Baseball Instructor
Strike Baseball Performance
Lewisville, TX
05.2019 - 05.2023
- Utilized data analytics to track trends in athletic performance over time.
- Developed and implemented customer service policies and procedures to ensure consistent, high quality customer service.
- Provided training sessions for new customer service representatives on product knowledge, sales techniques, and customer service skills.
- Coordinated sales team efforts to achieve quarterly sales targets.
- Collaborated with the program coordinator to proactively identify the most common issues with the pitchers using Microsoft Excel, PowerPoint, and Word.
Education
BS - Psychology, Public Policy
University of Texas - Dallas
Richardson, TX05.2025
Skills
- Computer Proficiency
- Team Leadership
- Facility Management
- Interpersonal Relations
- Sales Strategies
- Complex problem-solving
- Time Management
- Teamwork and Cooperation
Timeline
Receiving Associate | Crew Lead | Customer Service
The Home Depot
10.2023 - Current
Lead Baseball Instructor
Strike Baseball Performance
05.2019 - 05.2023
BS - Psychology, Public Policy
University of Texas - Dallas
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