Dylan Schmidt
Broken Arrow,OK
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Service Advisor
Chris Nikel Chrysler Jeep Dodge
10.2021 - Current
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
Sales Manager
LENSCRAFTERS, Luxottica Group
11.2020 - 10.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Collaborated with marketing teams to create targeted promotional campaigns, driving customer engagement and sales growth.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Evaluated competitor offerings to maintain a competitive edge, adapting strategies as necessary for sustained success.
Sales Manager
Stanton Optical
05.2018 - 11.2020
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Education
No Degree - Business Management
Tulsa Community College
Tulsa, OK05.2026
High School Diploma -
Will Rogers College High School
Tulsa, OK05.2018
CCNA Cisco Networking Certification - Computer Technology
Tulsa Technology Center
Tulsa, OK05.2018
Skills
- Quality Control
- Customer Retention
- Process Improvements
- Complaint Resolution
- Multitasking and Organization
Timeline
Service Advisor
Chris Nikel Chrysler Jeep Dodge
10.2021 - Current
Sales Manager
LENSCRAFTERS, Luxottica Group
11.2020 - 10.2021
Sales Manager
Stanton Optical
05.2018 - 11.2020
No Degree - Business Management
Tulsa Community College
High School Diploma -
Will Rogers College High School
CCNA Cisco Networking Certification - Computer Technology
Tulsa Technology Center
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