Dylan Silva
Las Vegas,NV
Summary
U.S. Army Veteran; motivated and technically sophisticated professional worker with over three years of experience in logistics that maintains a track record of exceeding standards. Able to carry out multiple tasks smooth and efficiently. Excels in resolving challenges with innovative solutions and improvements to increase efficiency and customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Absolute Appliance Services
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Logistics Specialist
U.S. Army
08.2020 - 01.2024
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Resolved discrepancies in inventory records through diligent investigation and communication with relevant parties.
- Acted as primary contact for supply chain management systems, tools, and data, and ran regular reports in support of supply chain business processes.
- Optimized warehouse organization for improved accessibility and streamlined distribution processes.
Education
HVAC/R
National Technical Institute
Henderson, NV06.2024
High School Diploma -
Canyon Springs High School
Moreno Valley, CA06.2020
Skills
- Technology
- Marketing
- Customer Service
- Problem Solving
- Teamwork
- Adaptability
- Organization
- Communication
- Time Management
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
- HVAC Certification, 06/01/24, Henderson, NV
- EPA Certification, 06/06/24, Henderson, NV
Timeline
Customer Service Representative
Absolute Appliance Services
02.2024 - Current
Logistics Specialist
U.S. Army
08.2020 - 01.2024
HVAC/R
National Technical Institute
High School Diploma -
Canyon Springs High School
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