Dylan Smith
North Chesterfield,VA
Summary
Hardworking employee enthusiastic about learning Any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
14
14
years of professional experience
Work History
Delivery Driver
Dominos Pizza Inc.
10.2023 - Current
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Guest Service Representative
Nicewonder Farm & Vineyards
01.2019 - 01.2023
- Created welcoming and comfortable environment for guests.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival by providing warm welcome.
- Assisted with luggage handling, valet services and concierge services.
- Maintained high level of professionalism and discretion when dealing with guests.
- Handled customer complaints to satisfy and retain guests.
- Provided accurate information regarding local attractions, restaurants and activities.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled and confirmed restaurant reservations for guests.
Licensed Insurance Agent
Family First Life
01.2019 - 01.2022
- Provided coverage option information to assist clients in protecting assets.
- Upsold additional products and services after identifying customer needs and requirements.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Calculated quotes and educated potential clients on insurance options.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
- Maintained high standards of customer service by building relationships with clients.
Landscape Worker
Ellis Landscaping
01.2017 - 01.2018
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Performed planting, watering, mulching, and edging of lawns.
- Handled hedge, bush, and shrub trimming.
- Answered questions and addressed customer concerns according to rigorous timetables, supporting diverse lawn health and landscape development requests.
- Maintained grounds by trimming, weeding, and general clean-up.
Shift Manager
Chipotle
01.2013 - 01.2016
- Exercised composure under pressure and in escalated customer service scenarios.
- Trained and mentored new employees to maximize team performance.
- Excelled in every store position and regularly backed up front-line staff.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Kept employees operating productively and working on task to meet business and customer needs.
Assistant Manager
Arby's
01.2011 - 01.2013
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Associate of Arts - Business Management
Anne Arundel Community College
Arnold, MD01.2014
High School Diploma -
Arundel High School
Gambrills, MD01.2011
Skills
- Quality Assurance
- Product Promotion
- Payment Collection
- DOT Compliance
- Client Relationship Management
- Customer Service
- Database Management
- Teamwork and Collaboration
- Punctual and Reliable
- Problem-Solving
- Time Management
- Positive Attitude
Timeline
Delivery Driver
Dominos Pizza Inc.
10.2023 - Current
Guest Service Representative
Nicewonder Farm & Vineyards
01.2019 - 01.2023
Licensed Insurance Agent
Family First Life
01.2019 - 01.2022
Landscape Worker
Ellis Landscaping
01.2017 - 01.2018
Shift Manager
Chipotle
01.2013 - 01.2016
Assistant Manager
Arby's
01.2011 - 01.2013
Associate of Arts - Business Management
Anne Arundel Community College
High School Diploma -
Arundel High School
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