Goal-oriented Sales Manager with expertise in relationship building and conflict resolution. Proven track record of enhancing customer satisfaction through effective problem-solving and tailored solutions.
Overview
5
5
years of professional experience
Work History
Sales Manager
Treasure Rose INC
Fort Myers, FL
05.2023 - Current
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Built long-lasting client relationships through excellent customer service and consistent followups.
Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
Developed comprehensive product knowledge, enabling tailored solutions for clients specific needs.
Managed, motivated, and mentored junior staff to foster professional development and skill enhancement to be productive and engaged in work.
Independent Insurance Adjuster
Independent
Orlando, FL
04.2021 - 05.2023
Managed sensitive situations with empathy while maintaining professional boundaries during interactions with distraught policyholders.
Reduced fraud instances by conducting meticulous investigations and identifying suspicious claims patterns.
Utilized advanced software tools to efficiently manage claims workload, track progress, and generate detailed reports on overall performance metrics.
Maintained updated knowledge of insurance policies, regulations, and industry trends for effective claim handling.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.