Dylan Surprenant
Lacey,WA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Olive Garden. Proven ability to engage guests and manage high-volume service environments. Proficient in cash handling and forklift operation, consistently ensuring efficiency and safety in all tasks. Highly reliable team player dedicated to enhancing operational success.
Overview
5
5
years of professional experience
Work History
Bartender
Drumhellers
Richland, WA
08.2024 - 03.2026
- Mixed and served beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area for efficiency.
- Assisted in inventory management, ensuring stock levels met demand.
- Engaged with customers to provide personalized service and recommendations.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Served high customer volumes during special events, nights, and weekends.
Server
Olive Garden
Richland, WA
07.2023 - 03.2026
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and maintain consistency in service quality.
- Managed multiple tables efficiently during peak hours, demonstrating strong time management skills under pressure.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Laborer
KLM Industrial Installations
Seattle, WA
08.2021 - 05.2023
- Operated heavy machinery to assist in industrial installations and ensure project efficiency.
- Collaborated with team members to execute installation tasks while adhering to safety protocols.
- Conducted site preparations, including material handling and equipment setup, for optimal workflow.
- Assisted in training new laborers on safety procedures and operational best practices.
Order Picker
Uline
Lacey, WA
01.2021 - 07.2021
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Accurately picked and packed orders according to customer specifications.
- Maintained cleanliness and organization of work areas to ensure safety compliance.
- Collaborated with team members to optimize picking routes and minimize downtime.
- Excellent communication skills, both verbal and written.
Education
GED -
Timberline High School
Lacey, WASkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Forklift operation
- Loading and unloading
- General laborer
- Equipment operation
- Strong multitasking
- Highly reliable
- Engaging personality
- Memory retention
Timeline
Bartender
Drumhellers
08.2024 - 03.2026
Server
Olive Garden
07.2023 - 03.2026
Laborer
KLM Industrial Installations
08.2021 - 05.2023
Order Picker
Uline
01.2021 - 07.2021
GED -
Timberline High School