DYLAN THOMAS
Grand Rapids,MI
Summary
Energetic and self-driven individual who is passionate about service and hospitality. Proficient in presentation preparation and delivery. Additionally skilled in project planning and execution. Excellent at communication across all levels and adept at conflict management. Easily adaptable to shifting demands and practiced in Microsoft Office.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Cornerstone Front Desk Assistant
Cornerstone University
Grand Rapids, MI
09.2022 - Current
- Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention.
- Sorts, opens and routs mail and deliveries to meet business requirements.
- Delivers top-notch administrative support to office staff, promoting excellence in office operations.
- Receives, screens and routes incoming calls.
Cornerstone Univeristy Tour Guide
Cornerstone University
Grand Rapids, MI
02.2022 - Current
- Answers questions, points out important features and offers further details about facilities and services to educate visitors.
- Entertains tour guests with engaging facts for maximum engagement and response.
- Provides information on various sites throughout Cornerstone area, relaying little-known stories to provide interest.
- Guides groups of up to 12 people on tours of Cornerstone University.
Cornerstone University Office Admissions Assistant
Cornerstone University
Grand Rapids, MN
02.2021 - Current
- Assists applicants with admissions inquiries and serves as point of contact throughout admissions process.
- Answers phones, calls prospects and handles initial email contacts for applicants to Cornerstone University.
Front of House Team member
Chick-fil-A
Lansing, MI
06.2019 - 07.2022
- Assisted servers with delivering food, filling beverages and retrieving items for guests.
- Utilized POS system to receive and process food and beverage orders.
- Established welcoming atmosphere by greeting each guest warmly.
Team member
Cadillac Room Catering Venue, Reo Town MI
Lansing, MI
04.2019 - 07.2022
- Set up facilities for events and reset the room after the event.
- Instructed junior team members on protocols and procedures of the role to maximize contributions.
- Coordinated project work applying strong team leadership for enhanced success.
Education
Bachelor of Arts - Creativity and Innovation
Cornerstone University
Grand Rapids, MI 08.2021 - 05.2024
Bachelor of Science - International Business
Cornerstone University
Grand Rapids, MI 08.2021 - 05.2024
Skills
Correspondence management
Word processing
Event Coordination
Problem-solving skills
Time management
Recordkeeping
Office management
Administrative support
Conflict and issue documentation
Team Building
Hospitality service expertise
Guest services
Conference and meeting planning
Accomplishments
Presented a 20 minute Constitutional case in front of David Viviano, Elizabeth Welch, and Brian Zahra all of whom are current Michigan Supreme Court Justices. Awarded the honor of Best Advocate by the Justices due to exemplary legal presentation.
Community Service
Volunteered at Alpha Care center for 14 weeks. Assisted by organizing donations and stock and disposing of refuse.
Worked at several summer camps for local kids. Specifically aided in the Math, Recess, and Geography camps over the course of three summers.
Served at a teachers conference in Ukraine. Helped with the child care and designed several craft activities as well as teaching material.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Cornerstone Front Desk Assistant
Cornerstone University
09.2022 - Current
Cornerstone Univeristy Tour Guide
Cornerstone University
02.2022 - Current
Bachelor of Arts - Creativity and Innovation
Cornerstone University
08.2021 - 05.2024
Bachelor of Science - International Business
Cornerstone University
08.2021 - 05.2024
Cornerstone University Office Admissions Assistant
Cornerstone University
02.2021 - Current
Front of House Team member
Chick-fil-A
06.2019 - 07.2022
Team member
Cadillac Room Catering Venue, Reo Town MI
04.2019 - 07.2022