Dylan Tomko
Vriginia Beach,VA
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading with the ability to keep customers coming back.
Hardworking, communicative Police Officer successful at developing positive relationships with colleagues and citizens. Approaching each situation with alertness, compassion and concern. Continually followed procedures to maintain safety, documentation, and meet legal requirements.
Never satisfied, always ready and willing to take the next step to further my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner
Four Winds Transportation
01.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with cost control measures, and targeted marketing efforts.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Mentored team members on best practices in customer service, leading to increased performance levels.
- Generated revenues yearly and effectively capitalized on industry growth.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Police Officer
City of Norfolk-Police Division
06.2017 - Current
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Liaison between the citizens and the Norfolk Police Department.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
Lead Valet
VA Valet
04.2015 - 12.2021
- Developed strong relationships with local businesses, increasing referral traffic for the valet service.
- Contributed to revenue growth by upselling additional services offered by the establishment.
- Addressed guest complaints promptly, resolving issues professionally to maintain positive client relationships.
- Maintained accurate records of parked vehicles, resulting in quick and error-free retrievals.
- Reduced damage claims by maintaining a clean driving record and following proper parking techniques.
- Enhanced customer satisfaction by providing efficient and professional valet services.
- Provided exemplary customer service, leading to repeat business and positive reviews from clients.
Education
Associate of Science - Psychology
Old Dominion University
Norfolk, VAAssociate of Science - Psychology
Tidewater Community College
Norfolk, VA06.2015
Skills
- Relationship Building
- Situational Awareness
- Decision-Making
- Small business operations
- Verbal and written communication
- Sales management
- Teamwork
- Customer Relations
- Attention to Detail
- Customer Service
- Customer Service Management
- Effective leader
- Goal Setting
Accomplishments
Received Police Commendation Award and
Certification
- Certified Owner, Four Winds Transportation - March 2020 - Present
- Certified Master Police Officer, Norfolk Police Department - June 2017 - Present
Timeline
Owner
Four Winds Transportation
01.2020 - Current
Police Officer
City of Norfolk-Police Division
06.2017 - Current
Lead Valet
VA Valet
04.2015 - 12.2021
Associate of Science - Psychology
Old Dominion University
Associate of Science - Psychology
Tidewater Community College