DYLAN TORRES
San Antonio,TX
Summary
A hard working, loyal individual with 3 years of HVAC customer service experience and 6 years of warehouse delivery driving experience seeking a full-time position.
Overview
5
5
years of professional experience
Work History
HVAC Customer Service Representative
Airefco
Bend, OR
01.2020 - 06.2022
- Answered phone calls and emails to quote customers on costs of units and facilitated sales
- Sustained lasting customer relationships
- Accurately coordinated shipments, arranged export documents and invoices
- Pulled and prepared orders for incoming will calls
- Assumed warehouse duties when delivery driver was away
- In charge of branch when manager was away, reported to upper management about daily staffing, scheduled delivery appointments, and ran reports
- Responsible for afterhours phone, readily available for customer questions on inventory
Warehouse Driver
Airefco
Bend, OR
09.2019 - 01.2020
- Safely and efficiently delivered parts and equipment with a 24 ft box truck
- Adequately made 6 to 10 deliveries in a day
- Packaged and shipped parts via UPS in a timely manner
- Received and put away incoming freight
- Palletized units for freight pickups
- Forklift certified
Stock Driver
Dutch Bros Coffee
Eugene, OR
09.2017 - 09.2019
- Created orders and received inventory from a wholesale distributor to supply product for 6 different locations
- Promptly delivered throughout the day, restocking, and organizing product correctly
Education
High School Diploma -
Mountain View High School
Bend, OR06.2016
Skills
- Customer Account Management
- Understanding Customer Needs
- Upselling Products and Services
- Answering Customer Questions
- Efficient and Detail-Oriented
- Billing Adjustments and Refunds
- Driver Routing
Timeline
HVAC Customer Service Representative
Airefco
01.2020 - 06.2022
Warehouse Driver
Airefco
09.2019 - 01.2020
Stock Driver
Dutch Bros Coffee
09.2017 - 09.2019
High School Diploma -
Mountain View High School
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