Summary
Overview
Work History
Education
Skills
Timeline
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DYLAN TORRES

San Antonio,TX

Summary

A hard working, loyal individual with 3 years of HVAC customer service experience and 6 years of warehouse delivery driving experience seeking a full-time position.

Overview

5
5
years of professional experience

Work History

HVAC Customer Service Representative

Airefco
Bend, OR
01.2020 - 06.2022
  • Answered phone calls and emails to quote customers on costs of units and facilitated sales
  • Sustained lasting customer relationships
  • Accurately coordinated shipments, arranged export documents and invoices
  • Pulled and prepared orders for incoming will calls
  • Assumed warehouse duties when delivery driver was away
  • In charge of branch when manager was away, reported to upper management about daily staffing, scheduled delivery appointments, and ran reports
  • Responsible for afterhours phone, readily available for customer questions on inventory

Warehouse Driver

Airefco
Bend, OR
09.2019 - 01.2020
  • Safely and efficiently delivered parts and equipment with a 24 ft box truck
  • Adequately made 6 to 10 deliveries in a day
  • Packaged and shipped parts via UPS in a timely manner
  • Received and put away incoming freight
  • Palletized units for freight pickups
  • Forklift certified

Stock Driver

Dutch Bros Coffee
Eugene, OR
09.2017 - 09.2019
  • Created orders and received inventory from a wholesale distributor to supply product for 6 different locations
  • Promptly delivered throughout the day, restocking, and organizing product correctly

Education

High School Diploma -

Mountain View High School
Bend, OR
06.2016

Skills

  • Customer Account Management
  • Understanding Customer Needs
  • Upselling Products and Services
  • Answering Customer Questions
  • Efficient and Detail-Oriented
  • Billing Adjustments and Refunds
  • Driver Routing

Timeline

HVAC Customer Service Representative

Airefco
01.2020 - 06.2022

Warehouse Driver

Airefco
09.2019 - 01.2020

Stock Driver

Dutch Bros Coffee
09.2017 - 09.2019

High School Diploma -

Mountain View High School

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DYLAN TORRES