Kira Marrero
Snellville,GA
Summary
Focused Human Resource and Administrative professional with 10 years of experience interviewing and retaining talent. Maintaining accurate employee records and reviewing account activity. Proven track record of maintaining accurate records and delivering organized reports. Accomplish tasks within strict deadlines while prioritizing urgent needs.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2026
2026
years of professional experience
Work History
HVAC Customer Service Representative
Moncrief Heating & Air Conditioning
- Knowledgeable regarding products in order to respond to customer inquiries
- Accounts receivable inquiries and respond to customer billing questions
- Schedule field appointments coordinate technician schedules
- Process and post account payments
- Update customer database as needed
- Work with vendors to resolve
Scheduling Coordinator
Reynolds Restoration
Snellville, GA
08.2023 - 03.2025
- Created and maintained reports for tracking scheduling data
- Developed scheduling protocols to improve efficiency and accuracy of scheduling process.
- Coordinated and managed complex schedules for multiple Field Technicians, ensuring deadlines were met and tasks completed on time.
- Communicated regularly with supervisors about upcoming events or projects requiring additional staff support.
- Communicating effectively and professionally with operation’s managers field technicians and customers.
- Schedule and confirm all incoming orders submitted by phone, text, emails, etc.
- Establish and maintain a trusting relationship with customers.
- Make outgoing calls to coordinate and schedule jobs.
- Assist field technician with any issues that may arise while they are in the field
- Completed bi-weekly payroll for [Number] employees.
- Collaborated with project managers to prioritize tasks and align scheduling with operational goals.
- Provided administrative support by preparing reports on project timelines and resource utilization.
Customer Service Representative
Cardworks Services
Woodbury, NY
07.2020 - 08.2023
- Processes monetary and other cash management adjustment transactions
- Performs payment processing and verification of transactions
- Maintains proper maintenance of logs, files and other records
- Conduct research and investigate customer accounts
- Maintains ongoing knowledge of products and department procedures
- Analysis of status workloads and any potential or unusual developments
- Trained new staff on company policies and customer service protocols for improved performance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Administrative Assistant/Bookkeeper
Gilbert Displays
Melville, NY
01.2019 - 07.2020
- Provided administrative support to management staff, including scheduling meetings and
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint.
- Served as primary point of contact for facilitating operational and administrative inquiries.
- Maintained office inventory by assisting with supply orders.
- Monitored daily operations to ensure efficient workflow processes were being followed.
- Used Microsoft Office Suite to create and revise documents and presentations.
- Resolved issues, escalating major conflicts and concerns to appropriate personnel.
- Screened incoming telephone calls, routing to appropriate personnel.
- Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.
- Proofread documents for grammar accuracy prior to submission.
- Created spreadsheets using advanced formulas and functions to analyze large datasets.
- Updated internal databases with new employee information such as contact details and job titles.
- Scheduled conference calls between internal teams and external vendors or customers.
HR Generalist
Marcum Search
Melville, NY
07.2014 - 10.2017
- Assisted with recruitment efforts by screening resumes, conducting interviews, and preparing offer letters.
- Coordinated and facilitated initial benefits orientation and new associate orientation.
- Created job descriptions for open positions in collaboration with hiring managers.
- Maintained accurate records of attendance tracking systems and leave requests.
- Liaised with third-party service providers and processed invoices for temporary placements and temp-to-hire employees.
- Performed pre-employment background checks and drug screens for job candidates.
- Oversaw preparation of new hire paperwork and managed on-boarding process.
- Completed exit interviews to capture employee feedback and identify areas for improvement.
- Maintained and updated employee records to support accuracy and compliance.
- Examined employee files to answer inquiries and provide information for personnel actions.
Skills
- Excel spreadsheets
- Recruitment & Employee Retention
- In-Person and Telephone Interviewing
- Compensation and benefits
- Termination Documentation
- HR policies and procedures
- Exit Interviews
- Employee Onboarding
- Staffing Agency Coordination/ Workflow Optimization
- Regulatory Compliance
- Time Management
- Problem-Solving
- Analytical and Critical Thinking
- Problem-solving abilities
- Workday
- QuickBooks
- Prophet 21
- MaxHire
- Benefits Administration
- Accounts Payable
- Accounts Receivable
- Bookkeeping
- Workflow Optimization
- Project Management
- Staff Scheduling
- Travel Coordination
Timeline
Scheduling Coordinator
Reynolds Restoration
08.2023 - 03.2025
Customer Service Representative
Cardworks Services
07.2020 - 08.2023
Administrative Assistant/Bookkeeper
Gilbert Displays
01.2019 - 07.2020
HR Generalist
Marcum Search
07.2014 - 10.2017
HVAC Customer Service Representative
Moncrief Heating & Air Conditioning