Dylan Turner
Teleperformance USA
El Paso,TX
10
years of professional experience
Dedicated Cashier Team Lead with over 5 years of experience in customer service, sales, and retail. Skilled in resolving complaints, balancing cash drawers, and training new staff. Proficient in maintaining cleanliness, stocking products, and ensuring smooth food service. Experienced in upselling, cross-selling, and promoting sales opportunities. Highly organized with excellent communication and problem-solving skills. Knowledgeable in food safety regulations and sanitation protocols, committed to delivering a safe and enjoyable experience for all guests.
Work History
Social Media Moderator
10 Months- Moderated user-generated content to ensure compliance with community guidelines and company policies.
- Engaged with users to foster positive interactions and enhance community experience.
- Analyzed trends in user behavior to identify areas for improvement in moderation strategies.
- Collaborated with cross-functional teams to develop training materials for new moderators.
- Mentored junior moderators on best practices and effective communication techniques.
- Implemented escalation procedures for complex issues, improving response time and resolution efficacy.
- Developed reports on moderation activities, highlighting key insights for management review.
- Moderated traumatic, sensitive and potentially offensive content to promote a safe environment for users.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Established quality assurance processes to maintain high standards of content moderation across platforms.
- Educated employees about the importance of brand consistency on personal social channels as part of a comprehensive digital presence management program.
- Trained new moderators in company policies, procedures, and best practices for efficient onboarding and seamless integration into the team.
Cashier Team Lead
5 Years 3 Months- - Enhanced customer service skills by efficiently and professionally resolving complaints, leading to improved customer satisfaction.
- Handled large sums of money, ensuring accurate financial transactions.
- Trained new cashiers on operational procedures, policies, and standards.
- Performed daily maintenance tasks including cash drawer counts, receipt balancing, and supply restocking.
- Trained new cashiers on operational procedures and standards, ensuring consistency in service delivery.
- Demonstrated professionalism and positive behavior to inspire team members, demonstrating professionalism at all times.
- Communicated with the store manager on inventory levels, customer inquiries, and new product offerings.
- Worked with management to create and implement strategies that elevated customer service quality.
- Trained and mentored new cashiers to enhance team performance and customer service.
- Oversaw daily cash handling procedures, ensuring accuracy and compliance with company policies.
Cook/Cashier
5 Years 3 Months- - Ensured cleanliness and organization of kitchen equipment, appliances, and utensils to support efficient food preparation
- Worked efficiently under pressure in busy kitchen environments
- Prepared large quantities of food items according to recipes or specific customer orders
- Demonstrated ability to work quickly and accurately in high-pressure environments
- Stocked and managed product levels to facilitate uninterrupted food service operations
- Cooked food according to established recipes and prepared large quantities of items for customer orders.
- Ensured cleanliness and organization of kitchen equipment and utensils, and stocked products to drive smooth food service
- Worked quickly and accurately in high-pressure environments while providing responsive customer service
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Prepared high-quality chocolates and confections using industry-standard techniques and equipment.
Sales Associate
1 Year 1 Month- - Welcomed and assisted customers in selecting products to enhance shopping experience.
- Maintained clean, organized work area and optimized store presentation to improve customer satisfaction.
- - Welcomed and assisted customers with product selection.
- Operated cash register, processed purchases, refunds, and exchanges.
- Encouraged additional purchases by suggesting relevant items, contributing to overall sales growth.
- Delivered exceptional customer service by assisting customers with product selections and inquiries
- Maintained accurate inventory levels through regular stock checks and replenishment
Course Marshal
3 Years 4 Months- Coordinated smooth functioning of golf tournaments and events
- Coordinated logistics for successful events of golf tournaments and events
- Improved operational efficiency and reduced facility costs
- Executed operational strategies for efficiency to improve operational efficiency and reduce facility costs
- Supervised daily operations and staff scheduling to deliver exceptional service for golfers and club members
- Oversaw daily maintenance duties for the golf course
- Resolved customer issues and conflicts, enhancing overall experience for patrons
- Enhanced customer experience through effective problem-solving and conflict resolution strategies.
- Implemented inventory management techniques to reduce discrepancies and improve stock accuracy.
- Monitored course conditions to ensure safety and optimal play for all golfers.
- Coordinated tee time schedules to maximize course utilization and enhance member experience.
Education
Bachelor of Arts - Criminal Justice
- Dean's List [Semester 2 and 2020]
Skills
Customer Service
Digital Payment Management
Training and Development
Sales
Complaint Resolution
Content Moderation Strategies
Inventory Management
Team Leadership
Client engagement
Community Engagement
Content Optimization
User Interaction Analysis
Timeline
Social Media Moderator
Teleperformance USA
10.2025 - CurrentRead More
Sales Associate
Box Lunch Cielo Vista Mall
06.2021 - 07.2022Read More
Cashier Team Lead
Rocky Mountain Choclate Factory
07.2019 - 10.2024Read More
Cook/Cashier
Rocky Mountain Choclate Factory
07.2019 - 10.2024Read More
Course Marshal
Vista Hill Country Club
03.2016 - 07.2019Read More
University of Texas At El Paso
Bachelor of Arts from Criminal Justice
Read More