Dylan Walsh
Livermore,CA
Summary
The attributes that I offer best are having a growth mindset, provide great energy, being results oriented, and by bringing a great attitude to work everyday. I am constantly looking to develop new skill sets, I am extremely coachable and A collaborative team player. Throughout my entire life I have always been part of teams where I learned how to collaborate, how to partner, and how to play to win. While attending the Eller business school at the University of Arizona I learned how to lead through actions and results rather than words.
Overview
1
1
year of professional experience
Work History
Account Specialist
Enterprise Truck Rental
San Leandro, CA
01.2024 - Current
- Established accounts for new customers and updated existing accounts with current rental needs.
- Established customer rapport to quickly mitigate problems while complying with established support processes and procedures.
- Generated monthly reports detailing account activity such as new accounts opened, closed accounts, and delinquent payments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
- Greeted and assisted customers to foster positive experiences.
- Established and enforced sales goals to boost team success.
Management Trainee
Enterprise Rent-A-Car
Pleasanton, CA
09.2022 - 01.2024
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Organized meetings with body shops and dealerships to discuss business strategies and objectives.
- Acquired business and management skills through various resources to update proficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Bachelor of Arts - Economics
University of Arizona
Tucson, AZ05-2022
Skills
- Customer Relationship Development
- Customer Engagement
- Account Updating
- Recordkeeping Abilities
- Microsoft Office Proficiency
Accomplishments
- Top Performer in Area for Sales (May 2023)
- consistently top half in Area for Sales (December 2022- December 2023)
- Promoted to Account Specialist (January 2024)
Timeline
Account Specialist
Enterprise Truck Rental
01.2024 - Current
Management Trainee
Enterprise Rent-A-Car
09.2022 - 01.2024
Bachelor of Arts - Economics
University of Arizona