Open To Work
Dylan Ley
Red Roof Inn & Suites
Berea,KY
Work Preference
Job Search Status:
Open to work
Desired Job Title
General ManagerHotel ManagerAssistant Hotel ManagerAssistant General ManagerMotel Manager
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
On-SiteRemoteHybrid
Location:
Tampa, FLIndianapolis, INCincinnati, OHKnoxville, TN
Open to relocation:
Yes
Minimum Desired Compensation
$45000/yr
Important To Me
Career advancement
16
years of professional experience
Professional hospitality leader with a commitment to high standards and delivering outstanding results. Proven ability to streamline operations and boost guest satisfaction through effective team collaboration. Valued for adaptability, reliability, and strong focus on achieving targets, showcasing skills in staff management and operational oversight.
Work History
General Manager
2 Years 2 Months- Achieved 54% higher occupancy through improved staffing allocation and streamlined front desk processing.
- Delivered 18% lower operating costs through vendor renegotiation and energy-saving measures that strengthened profitability.
- Produced 40% higher employee retention over two years by training and leading 15+ staff with consistent performance guidance.
- Generated 69% higher staff productivity scores through performance review process aligned with hotel service standards.
- Maintained accurate reservation and guest registration records across bookings and payments.
- Supported room readiness through close coordination with housekeeping, contributing to strong guest satisfaction and repeat visits.
- Improved guest experience by resolving complaints quickly and professionally with positive customer service approach.
Assistant General Manager
2 Years 9 Months- Managed guest arrival and departure processes to strengthen satisfaction, loyalty, and service efficiency.
- Partnered with team members to apply guest feedback, uphold service standards, and improve guest experience and ratings.
- Delivered attentive, personalized guest support that built welcoming atmosphere and encouraged repeat visits and positive reviews.
Facility Operations Manager
5 Years- Updated internal policies to improve operational response and efficiency across changing work demands.
- Guided and trained 50-60 employees, raising team performance and daily output.
- Mapped and improved delivery routes, reducing logistics costs by 43% through careful planning.
- Built and applied customer relation and retention policies, lowering site losses by 67% within first 30 days after promotion.
General Manager
6 Years- Oversaw front desk support, aligned housekeeping activity, and maintained vendor relationships to keep service delivery efficient.
- Developed staff training programs and addressed guest complaints promptly to strengthen team performance and guest satisfaction.
- Refined guest feedback systems and response procedures to improve online review scores and booking rates.
- Coordinated front office, housekeeping, and maintenance functions to support smooth occupancy operations.
- Led daily hotel operations to uphold consistent guest service and property standards.
- Tracked financial performance, established budgets, and managed expenses to support financial stability and long-term organizational growth.
Education
High School Diploma
Skills
Operations Management
Performance Management
Customer Relations
Timely Complaint Response
Hotel Reservations Software
Staff training/development
P&L management
Performance improvement
Timeline
General Manager
Red Roof Inn & Suites
06.2024 - 08.2026Read More
Assistant General Manager
Hampton Inn at Brannon Crossing
08.2021 - 05.2024Read More
Facility Operations Manager
GoPuff
08.2016 - 08.2021Read More
General Manager
Budget Inn of Ybor City
06.2010 - 06.2016Read More
The Providence School
High School Diploma
Read More