Dylan Shogren
Lincoln,MI
Summary
Dedicated Assistant Manager with a proven track record in delivering exceptional customer service and optimizing operations. Expert in money handling and team leadership, driving positive guest experiences and operational efficiency.
Overview
6
6
years of professional experience
Work History
Assistant Manager
MJR Theatres
Southgate, MI
12.2019 - Current
- Led daily operational activities, ensuring optimal guest experiences and efficient theatre management.
- Managed scheduling and staffing for peak times, optimizing workforce efficiency and customer service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Generated repeat business through exceptional customer service.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
Education
Bachelor of Science - Information And Computer Systems
University of Michigan, Dearborn
Dearborn, MI05-2027
High School Diploma -
Cabrini High School
Allen Park, MI05-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Task delegation
Languages
English
Native or Bilingual
Timeline
Assistant Manager
MJR Theatres
12.2019 - Current
Bachelor of Science - Information And Computer Systems
University of Michigan, Dearborn
High School Diploma -
Cabrini High School