Dyllion Moua
Fresno,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the sports industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
2
2
years of professional experience
Work History
Service Desk Associate
Home Depot
05.2023 - Current
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Made over 20k in Tuff Shed Sales
Shift Lead Manager
Rallys Fast Food Resturant
10.2021 - 05.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
Bachelor of Kinesiology - Sports Administration
Fresno State
Fresno, CA06.2025
Skills
- Adaptability and Flexibility
- Analytical Skills
- Worked alongside Athletes and Players
- Cross-Functional Coordination
Timeline
Service Desk Associate
Home Depot
05.2023 - Current
Shift Lead Manager
Rallys Fast Food Resturant
10.2021 - 05.2023
Bachelor of Kinesiology - Sports Administration
Fresno State
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