Dylon Madsen
Starbucks
Goodyear,AZ
5
years of professional experience
Dynamic Shift Supervisor with strong cash handling and employee training skills. Committed to maintaining high customer service standards and workplace safety, ensuring compliance with company policies.
Work History
Shift Supervisor
1 Year- Supervised daily operations, ensuring compliance with Starbucks standards and protocols.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory levels, ordering supplies to minimize waste and ensure product availability.
- Assisted in maintaining a clean, organized workspace in accordance with health and safety regulations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
Barista
1 Year 3 Months- Prepared and served high-quality beverages, ensuring consistency in taste and presentation.
- Collaborated with team members to maintain cleanliness and organization of workstations during peak hours.
- Trained new baristas on beverage preparation techniques and customer service standards, enhancing team efficiency.
- Engaged with customers to provide personalized service, addressing inquiries and resolving concerns promptly.
- Implemented best practices for food safety and sanitation compliance, maintaining a safe environment for staff and guests.
Photo Editor/Social Media Specialist
3 Years 5 Months- Utilized Adobe Creative Suite to retouch images, ensuring accuracy and quality standards were met.
- Edited high-resolution images to enhance visual appeal and maintain brand consistency.
- Collaborated with photographers to establish style guidelines for post-production editing.
- Developed workflow processes that improved turnaround time for photo edits and client deliveries.
- Contributed to brand recognition through consistent application of design guidelines in all edited images.
Collections Agent
5 Months- Managed accounts receivable, ensuring timely follow-up on outstanding payments.
- Utilized collection software to track and document customer interactions efficiently.
- Provided training and support to new team members on collection processes and best practices.
- Collaborated with cross-functional teams to address customer inquiries related to billing disputes.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Education
High School Diploma
Skills
Cash handling
Employee training
Workplace safety
Staff management
Customer-oriented
Timeline
Shift Supervisor
Starbucks
08.2025 - CurrentRead More
Barista
Starbucks
05.2024 - 08.2025Read More
Collections Agent
TSI-Transworld Systems
03.2023 - 08.2023Read More
Photo Editor/Social Media Specialist
Autumn Moore Photography
09.2021 - 02.2025Read More
CAVA
High School Diploma
Read More