Professional Summary
Overview
Work History
Education
Skills
Timeline

Dymond Fincher

Fincher’s Services
Fort Wayne,IN
2027
years of professional experience

Dynamic customer service professional with extensive experience at Fincher’s Services, excelling in problem resolution and relationship building. Proven ability to enhance customer satisfaction through active listening and critical thinking. Skilled in data entry and CRM management, consistently delivering results and fostering positive client interactions.

Work History

Customer Service Representative

Fincher’s Services | 2025 - 10.2026
  • Responded to customer inquiries by phone and email with accurate product and service information.
  • Resolved billing, order, and account issues while maintaining professional communication.
  • Documented customer interactions in CRM system to support follow-up and issue tracking.
  • Assisted with scheduling, order updates, and service coordination across internal teams.
  • Escalated complex concerns to appropriate departments for timely resolution.

Cashier Team Lead

1 Year 5 Months
Bath & Body Works | 10.2022 - 03.2024
  • Supervised register operations, ensuring accurate cash handling and smooth transaction processing.
  • Trained associates on POS procedures, customer service standards, and store policies.
  • Resolved customer concerns promptly, supporting positive checkout and shopping experiences.
  • Coordinated front-end coverage, balancing breaks, lines, and rush periods efficiently.
  • Supported opening and closing tasks, including register setup, recovery, and end-of-day cleanup.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.

Sales Associate

2 Years 5 Months
Frontier Communications | 02.2020 - 07.2022
  • Assisted customers with service plan selection and account setup.
  • Explained product features, pricing, and promotional offers clearly.
  • Processed orders, activations, and billing updates accurately.
  • Identified customer needs through consultative sales conversations.
  • Documented interactions in CRM systems and updated customer records.
  • Resolved account concerns while maintaining professional service standards.

Education

High School Diploma

Paul Simon | Chicago, IL | 09.2011

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Problem resolution
Relationship building
Call center experience

Timeline

Cashier Team Lead

Bath & Body Works
10.2022 - 03.2024Read More

Sales Associate

Frontier Communications
02.2020 - 07.2022Read More

Customer Service Representative

Fincher’s Services
2025 - 10.2026Read More

Paul Simon

High School Diploma
Read More
Dymond Fincher