Dymond Rogers
Rowlett,TX
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist PRN
TotalCare ER
Garland, TX
11.2023 - Current
- Answer phone calls, transfer to appropriate department/individual.
- Process patients’ paperwork, ensuring all fields and data is obtained
- Copy/scan patient insurance card & driver’s License into database
- Verify patients’ current insurance, obtain benefits and eligibility.
- Interact with patients regarding collection of funds for both current and past due amounts
- Balance cash drawer daily
Toddler Teacher
Childrens Lighthouse 1
Sachse, TX
12.2022 - 01.2024
- Assisted in maintaining a clean, organized classroom that met required health and safety standards according to state regulations.
- Created a safe, nurturing environment that fostered creativity, curiosity, and exploration among toddlers.
- Led small group activities designed to enhance language skills, fine motor abilities, and problem-solving techniques among toddlers.
- Provided structured daily routines that balanced physical activity, cognitive development, social-emotional growth, and rest periods.
Customer Service Representative
Assurant
Remote, TX
03.2022 - 07.2023
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Bachelor of Science -
University of North Texas
Denton, TX05-2025
Associate of Science - Nursing
Richland College
Dallas, TX05-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Scheduling
- Problem-solving skills
Certification
- Basic Life Support Certification (BLS)
Timeline
Front Desk Receptionist PRN
TotalCare ER
11.2023 - Current
Toddler Teacher
Childrens Lighthouse 1
12.2022 - 01.2024
Customer Service Representative
Assurant
03.2022 - 07.2023
Bachelor of Science -
University of North Texas
Associate of Science - Nursing
Richland College
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