Makayla R. Mackey
Atlanta,GA
Summary
Communicative customer service professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist PRN
Piedmont Physicians
Athens, GA
09.2023 - Current
- Greet patients
- Collect payment
- Obtain and document patient history
- Scheduling appointments
- Insurance verification
- Check in and out
Front Desk Receptionist
Atlanta Center for Dermatologic Diseases
Cumming, GA
12.2022 - 09.2023
- Collect demographics and payment
- Appointment scheduling
- Greet patients, answer general questions, and direct to appropriate locations
- Answering office phone
- High traffic office
Pre Registration
Hollis Cobb Associates
Duluth, GA
09.2021 - 12.2022
- Responded to incoming phone calls and directed callers to appropriate team members.
- Contacted insurance carriers to verify coverage, copays and deductible information
- Customer service support and advice per front desk responsibilities.
Call Center Agent
Dynata
Lilburn, Ga
08.2019 - 09.2021
- Obtains client information by answering telephone calls; interviewing clients
- Informs clients by answering questions
- Identify, and resolve customer complaints
Education
-
Commerce High School
Commerce, GA05.2017
Skills
- Verbal and Written Communication
- Multitasking and Prioritization
- EMR - Epic, Eclinicals, Nextech
- Training and Development
- Administration and Reporting
- Customer Service
Timeline
Front Desk Receptionist PRN
Piedmont Physicians
09.2023 - Current
Front Desk Receptionist
Atlanta Center for Dermatologic Diseases
12.2022 - 09.2023
Pre Registration
Hollis Cobb Associates
09.2021 - 12.2022
Call Center Agent
Dynata
08.2019 - 09.2021
-
Commerce High School