Dynastey Ponce
Duncanville,Texas
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proactive and meticulous Assistant Manager with over 19 years of experience in the Collecting and Loaning Industry . Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
21
21
years of professional experience
Work History
Collections Agent
Marine One Acceptance
Addison, TX
07.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Assistant Manager
LONE STAR LOANS
01.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Made collection calls daily
- Visited past due customers a their residence
- Refinance Loan Contracts
Assistant Manager
Covington Credit
08.2014 - 08.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Daily collection calls
- Visiting past due customers at their residence.
- Refinance Loan Contracts
Assistant Manager
World Finance
10.2003 - 07.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Daily collection calls
- Visiting past due customers at their residence.
- Refinance Loan Contracts.
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2003
Skills
- Managing Multiple Priorities
- Social Perceptiveness
- Strategic Planning
- Customer Service and Satisfaction
- Cash Deposits and Receipts
- Bilingual-Spanish
Languages
Spanish
Native or Bilingual
Timeline
Collections Agent
Marine One Acceptance
07.2023 - Current
Assistant Manager
LONE STAR LOANS
01.2020 - Current
Assistant Manager
Covington Credit
08.2014 - 08.2019
Assistant Manager
World Finance
10.2003 - 07.2014
High School Diploma -
Duncanville High School
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