Joshua Lake
Spring,Tx
Summary
Objective: Dynamic and customer-focused professional with a proven track record in banking and customer service. Seeking to leverage experience and skills in proactive sales, customer relationship management, and financial expertise to drive revenue growth and enhance customer satisfaction.
Overview
8
8
years of professional experience
Work History
Collection Agent
Bread Financial
Spring, Tx
07.2022 - Current
- Implemented proactive strategies to engage customers and recover outstanding debts.
- Demonstrated strong communication skills in negotiating payment arrangements and resolving customer inquiries effectively.
- Utilized financial software to analyze customer accounts and develop personalized debt repayment plans.
- Collaborated with team members to streamline collection processes and improve overall efficiency.
Bank Teller
Synovus
Alpharetta, GA
11.2021 - 07.2022
- Provided exceptional customer service by assisting clients with transactions, account inquiries, and product information.
- Conducted outbound calls to promote banking products and services, contributing to branch revenue growth.
- Proactively identified opportunities to cross-sell financial products and meet customer needs.
- Maintained accurate records of transactions and ensured compliance with banking regulations.
Sales Representative
Kemko Lawn & Tree Services
Cumming, GA
01.2020 - 11.2021
- Leveraged consultative selling techniques to identify customer needs and recommend tailored solutions.
- Cultivated relationships with clients to drive repeat business and exceed sales targets.
- Analyzed market trends and competitor activities to develop strategic sales plans.
- Provided training and support to new sales team members, contributing to their professional development.
Correctional Officer
Tift County Sheriff’s Office
Tifton, GA
04.2019 - 01.2020
- Maintained safety and security within correctional facilities through vigilant monitoring and enforcement of protocols.
- Demonstrated strong interpersonal skills in managing inmate interactions and diffusing potentially volatile situations.
- Conducted thorough inspections of facilities and equipment to ensure compliance with safety standards.
- Collaborated with law enforcement agencies to coordinate inmate transfers and respond to emergencies.
Team Leader
Barberitos
Tifton, GA
02.2016 - 04.2019
- Directed daily operations and supervised team members to achieve performance objectives.
- Fostered a positive work environment conducive to employee growth and productivity.
- Implemented training programs to enhance team members' skills and product knowledge.
- Resolved customer escalations and ensured timely resolution of issues to maintain customer satisfaction.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH12-2024
Skills
- Banking Products
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Matrix Management
- Problem Solving
- Prospecting
- Retail Lending
- Selling
- Understanding Customer Needs
Timeline
Collection Agent
Bread Financial
07.2022 - Current
Bank Teller
Synovus
11.2021 - 07.2022
Sales Representative
Kemko Lawn & Tree Services
01.2020 - 11.2021
Correctional Officer
Tift County Sheriff’s Office
04.2019 - 01.2020
Team Leader
Barberitos
02.2016 - 04.2019
Bachelor of Arts - Psychology
Southern New Hampshire University