Roshanna Mccullough
Lancaster,SC
Summary
To enhance and utilize my professional skills with a career company where I can grow with and continue to help advance the company vision and goals. My desire is to grow with a company where I have a career and not another job.
Overview
20
20
years of professional experience
Work History
Collection Agent
OneMain Financial
Fort Mill, SC
05.2018 - 12.2022
- Managing outstanding delinquent account
- Resolving customer account accounts to bring current
- Handling inbound /outbound calls.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
House Manager
York County Board of Disability
05.2003 - 05.2018
- Providing a safe and secure home for adults with disabilities
- Assist with medical and dental appointment
- Staff scheduling and some payroll
- Training new staff
Customer Services Rep
Citi Financial
02.2006 - 02.2007
- Assisted with inbound and outbound calls in reference to mortgage concerns & receiving payments
- Assisted customer with various programs to maintain their home before & during foreclosure.
Consumer Loan Specialist
Republic Finance
Fort Mill, SC
12.2022 - Current
- Achieved sales goals consistently by tenaciously pursuing new connections and loan opportunities.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
- Analyzed financial status, credit and property to determine feasibility of granting loans.
- Compiled documentation necessary to successfully fund over Number loans per month.
- Evaluated loan applications to confirm financial status and credit worthiness.
- Submitted loan applications to credit analysts for further verification and suggestions.
- Negotiated payment arrangements with customers and credit institutions to assist in repairing credit history.
Education
Radiology Certification, CPR Certified, Med Tech Certified) -
04.2010
Dental Assistant Diploma - undefined
2009
Skills
- Data Entry Skills
- Customer Service
- Skills
- Supervisor Skills
- Data analysis
- Project management
- Communication
- Organization
- Problem solving
- Customer Relations
- Banking Operations
- Mail Handling
- Credit and Collections
- Coaching and Training
- Financial Reporting
- Report Preparation
- Biweekly Payroll Processing
- Clerical Support
- Customer Service Management
- Evaluate Performance
- Email Correspondence
- Handling Complaints
- Deposit Collection
- Advanced Arrangements
- Scheduling
- Documentation
Timeline
Consumer Loan Specialist - Republic Finance
12.2022 - Current
Collection Agent - OneMain Financial
05.2018 - 12.2022
Customer Services Rep - Citi Financial
02.2006 - 02.2007
House Manager - York County Board of Disability
05.2003 - 05.2018
Kaplan Career Institute - - Radiology Certification, CPR
Certified, Med Tech Certified),
Kaplan College - Dental Assistant Diploma,