Dependable professional with experience in dynamic, high-performance environments. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
5
5
years of professional experience
Work History
Sales Associate
Dicks Sporing Goods
11.2021 - 12.2022
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Helped customers locate products and checked store system for merchandise at other sites.
Prepared merchandise for sales floor by pricing or tagging.
Managed returns, exchanges and refunds in accordance with store policy.
Answered customer questions about sizing, accessories, and merchandise care.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Labeled packages with appropriate shipping information for accurate deliveries.
Completed daily orders with expert picking and packing of shipments.
shift lead (manager)
Ritters Frozen Custard
03.2021 - 09.2021
Completed store opening and closing procedures and balanced tills.
Completed cash and credit card transactions accurately using POS software.
Trained new employees and delegated daily tasks and responsibilities.
Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
crew member
Dairy Queen
10.2020 - 03.2021
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Provided excellent customer service by greeting customers and meeting quality expectations.
Cleaned and maintained all areas of restaurant to promote clean image.
Became familiar with products to answer questions and make suggestions.
Packaged menu items into bags or trays and placed drink orders into carriers.
retail associate
Lafayette square mall
04.2020 - 10.2020
Greeted customers, helped locate merchandise, and suggested suitable options.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Helped customers complete purchases, locate items, and join reward programs.
Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
Balanced and organized cash register by handling cash, counting change, and storing coupons.
Used POS system to process sales, returns, online orders, and gift card activations.
Crew Member
Vitality Bowls
06.2018 - 12.2019
Prepared products following restaurant, health, and safety standards and procedures.
Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Took orders, prepared meals, and collected payments.
Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Pike High School
Indianapolis, IN
06.2022
Skills
Cash Register Operation
Customer Service
Money Handling
Retail Sales
Stocking and Receiving
Store Opening and Closing
POS System Operation
Order Processing
Verbal and Written Communication
Positive and Engaging Demeanor
Timeline
Sales Associate
Dicks Sporing Goods
11.2021 - 12.2022
shift lead (manager)
Ritters Frozen Custard
03.2021 - 09.2021
crew member
Dairy Queen
10.2020 - 03.2021
retail associate
Lafayette square mall
04.2020 - 10.2020
Crew Member
Vitality Bowls
06.2018 - 12.2019
Pike High School
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