Dynasty Diaz
The Bronx
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
2022
2022
years of post-secondary education
Work History
Shift Leader
Starbucks
New York
03.2023 - Current
- Supervised daily operations and ensured smooth workflow during peak hours.
- Led team meetings to discuss goals, challenges, and improvements in service.
- Monitored employee performance and provided constructive feedback for development.
- Upheld company standards and compliance requirements for operations.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Crew Member
Five Guys
New York
06.2022 - 01.2023
- Followed food safety guidelines to ensure safe food preparation practices.
- Engaged with customers to provide friendly service and address inquiries.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Assisted management team with inventory counts of food products and beverage supplies.
Crew Member
Shack Shake
New York
11.2021 - 02.2022
- Prepared and served high-quality milkshakes and burgers to customers.
- Maintained cleanliness and organization of the dining area and kitchen.
- Collaborated with team members to ensure efficient service during peak hours.
Education
Vanguard High School
New York, NYSkills
- Team leadership
- Problem solving
- Multitasking abilities
- Time management
- Policy enforcement
- Customer relationship management (CRM)
- Operations planning
- Quality assurance
- Task delegation
- Critical thinking
- Coaching and mentoring
- Conflict management
- Daily reporting
- Policy and procedure enforcement
Cover letter
I Dynasty Diaz am currently a shift lead at Starbucks I am writing this letter to express my interest in the school safety agent position I truly believe that I am qualified for the position of a school safety agent
I have the skills needed to succeed in this career field, and I am ambitious about leading and guiding the people I am responsible for.
Timeline
Shift Leader
Starbucks
03.2023 - Current
Crew Member
Five Guys
06.2022 - 01.2023
Crew Member
Shack Shake
11.2021 - 02.2022
Vanguard High School