Dynasty Moorer
Cleveland,OH
Summary
Support professional with expertise in behavior intervention, client care, and documentation. Proven ability to foster positive outcomes in diverse environments, including home, clinic, and school settings. Experienced in front office support, scheduling, and guest service. Currently a Barista skilled in high-volume coffee operations, coffee brewing methods, and enhancing customer experiences while ensuring team efficiency and operational cleanliness.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Barista
Starbucks
Willoughby, Ohio
01.2018 - Current
- Crafted espresso drinks and handcrafted beverages according to Starbucks recipes, ensuring customer satisfaction.
- Engaged customers with beverage orders and tailored recommendations based on taste preferences to enhance their experience.
- Customized drink and food orders to match guest preferences.
- Welcome customers with a friendly smile and positive attitude; and answered menu questions with friendly service.
- Coordinated service during morning rush, delivering calm and efficient customer interactions to maintain high service standards.
- Trained new baristas on drink preparation and service procedures.
- Operated POS system for cash, card, and mobile order transactions.
- Provided prompt, professional customer service when responding to inquiries.
Registered Behavior Technician
On Target ABA
Mayfield Heights, Ohio
08.2024 - 09.2025
- Delivered discrete trial training and natural environment teaching for ABA clients.
- Implemented behavior intervention plans with direction from a supervising board-certified behavior analyst.
- Documented session data and client responses during each therapy visit.
- Redirected challenging behavior through positive reinforcement and approved ABA strategies.
- Supported communication, play, and daily living skill development.
- Shared client updates with families and care team members.
- Maintained confidentiality and followed company policies during home and clinic services.
- Tracked data and monitored progress toward student goals and objectives.
- Provided direct one-on-one instruction for children with autism across multiple settings.
- Used verbal prompts, physical guidance, and other prompting methods.
- Applied behavior analysis principles during daily instruction activities.
- Collaborated with parents, teachers, school administrators, and professionals to ensure consistent implementation of interventions.
- Implemented visual supports such as schedules and picture cards.
- Facilitated social skills groups for children with autism spectrum disorders.
- Engaged students through play activities while incorporating therapeutic techniques.
- Developed and implemented tailored behavior intervention plans to address individual client needs and goals.
- Observed student behavior across environments to assess functioning levels and progress toward goals.
- Participated in team meetings to review case updates and treatment plans.
- Trained staff members on effective behavioral interventions and positive reinforcement techniques to enhance client outcomes.
- Assisted with positive behavior support within a classroom environment.
- Modeled appropriate social behavior for students and provided feedback when needed.
- Followed safety protocols throughout therapy sessions.
- Conducted functional behavior assessments to identify target behaviors and develop reduction strategies.
- Encouraged patients to build interpersonal skills and participate in social and therapeutic activities.
- Developed basic strategies to support patient safety, wellness, and independence.
Front Office Assistant
The Office of Inclusion&Multicultural Engagement
Cleveland, Ohio
08.2020 - 12.2022
- Supported guest services and managed front-desk traffic for Office of Inclusion and Multicultural Engagement.
- Coordinated appointment scheduling and calendar updates for school staff, ensuring efficient time management.
- Maintained attendance records and updated student information files.
- Streamlined daily office operations and maintained an organized reception area for an improved guest experience.
- Assisted the management team with various administrative tasks.
- Updated office calendars with new appointments and handled last-minute schedule changes.
- Monitored office supply inventory and restocked materials as needed.
- Assisted with special projects assigned by a supervisor.
- Proactively supported front office staff and upper management in event coordination, enhancing team collaboration.
- Supported daily office operations while maintaining an organized reception area.
- Delivered administrative support to management team as needed.
- Revised office calendars with new appointments and accommodated last-minute schedule changes.
- Monitored office supply inventory and ensured adequate stock levels.
- Contributed to special projects initiated by the supervisor.
- Proactively supported front office staff, upper management, and event coordination.
- Created positive guest experiences by addressing needs promptly and smooth front-office flow at Office of Inclusion and Multicultural Engagement.
- Provided reliable scheduling support for school staff through calendar updates and appointment coordination.
- Accurate attendance processing and student file maintenance.
- Maintained an orderly reception area for visitors and consistent support for daily office operations.
- Responsive administrative support to the management team as needed.
- Up-to-date office calendars with new appointments and last-minute changes.
- Ensured availability of office supplies through regular inventory checks, active inventory tracking and restocking.
- Successful completion of special projects assigned by supervisor.
- Stronger front-office operations through initiative, event support, and assistance to upper management.
Cashier
Marcs Grocery
Euclid, Ohio
10.2016 - 01.2018
- Scanned groceries and verified prices at checkout.
- Operated cash register accurately and handled cash, check, credit card, gift card, and automatic debit payments.
- Processed payments accurately through cash, check, credit card, gift card, and automatic debit.
- Managed grocery scanning and price checks at checkout to ensure accurate transactions.
- Processed coupons, discounts, and loyalty card scans efficiently to enhance customer satisfaction.
- Handled coupon, discount, and loyalty card processing.
- Ensured proper bagging of customer items at Marc's Grocery for convenience and care.
- Supported safe, careful bagging for customers at Marc's Grocery.
- Prepared customer bags carefully at Marc's Grocery.
- Created friendly checkout interactions by greeting shoppers and answering questions.
- Support shoppers by greeting guests and answering checkout questions.
- Ensured a clean checkout area to enhance customer experience and stocked front-end supplies.
- Maintained a clean checkout area and ready front-end supplies.
- Improved customer checkout experience through quick shelf restocking.
- Delivered accurate grocery scans and price checks at register.
- Produced smooth discount and loyalty card processing at point of sale.
- Achieved accurate payment handling across cash, check, credit card, gift card, and automatic debit transactions.
- Restocked shelves with merchandise.
Front Office Assistant
Glenville Highschool
Cleveland, Ohio
06.2016 - 08.2016
- Maintained confidential records and organized files to enhance front office efficiency.
- Set up filing system for juvenile records and documents.
- Sorted incoming mail and processed paperwork to ensure timely distribution.
- Collaborated on special projects, contributing to achievement of team objectives.
Front Desk Receptionist
Collinwood Recreation Center
Cleveland, Ohio
06.2015 - 08.2015
- Greeted customers warmly, fostering a friendly and inviting front desk atmosphere.
- Answered incoming calls, routed callers to appropriate personnel or department, and took messages.
- Answered phone calls and routed messages to recreation center staff.
- Supported daily front desk operations, enhancing service during peak recreation center hours.
- Processed memberships and registrations, ensuring accurate enrollment in community programs.
- Entered customer information into computer systems to maintain accurate records.
- Verified member access at recreation center entrance. and verified access to recreation center services.
- Maintained orderly filing system for guest and membership documentation. and maintained accurate guest and membership records.
Education
Bachelor of Arts - Social Work
Cleveland State University
Cleveland, OH06-2022
Bachelor of Arts - Sociology
Cuyahoga Community College
Cleveland, OH06-2019
Skills
- Beverage preparation
- POS transactions
- Customer service
- Order coordination
- Attention to detail
- Time management
- Problem solving
- Effective communication
- Conflict resolution
Certification
- Registered Behavioral Technician
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Excel
- Microsoft One Drive
Accomplishments
- National Honor Society- Cuyahoga Community College, Cleveland OH May 2018
- Dean's List Honors- Cleveland State University, Cleveland OH May 2020
- Black American Counsel Award- Cleveland OH Aug 2018, Jan 2019
- Future Leaders of the World Speech Advocacy Training - Cleveland OH, Nov 2016
- Future Leaders of The World Democracy Training- Cleveland OH, July 2016
Timeline
Registered Behavior Technician
On Target ABA
08.2024 - 09.2025
Front Office Assistant
The Office of Inclusion&Multicultural Engagement
08.2020 - 12.2022
Barista
Starbucks
01.2018 - Current
Cashier
Marcs Grocery
10.2016 - 01.2018
Front Office Assistant
Glenville Highschool
06.2016 - 08.2016
Front Desk Receptionist
Collinwood Recreation Center
06.2015 - 08.2015
Bachelor of Arts - Social Work
Cleveland State University
Bachelor of Arts - Sociology
Cuyahoga Community College