DYNESHA ROBERSON
Macungie,PA
Summary
Accomplished Operations Manager with a solid history at Neiman Marcus, recognized for excellence in process improvement and leadership. Proven success in deploying strategies that reduced costs and elevated customer satisfaction levels. Proficient in strategic planning and fostering team motivation to achieve superior performance outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Neiman Marcus
02.2024 - Current
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Operations Manager
Tj Maxx
01.2021 - 12.2023
- Monitored and improved efficiency of processes, team performance, and customer service.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Operations Supervisor
C&S Wholesale
07.2016 - 01.2020
- Implemented cost-saving measures throughout the organization's operations.
- Trained new employees on proper job functions and company policies and procedures.
- Monitored staff performance and provided feedback for improvement.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
Education
A.A - Business Management
Northampton Community College
06.2019
Skills
- Process improvement
- Team leadership
- Strategic planning
- Work flow planning
- Quality assurance and control
- Employee motivation
Certification
Real Estate Pre-Licensing, Greater Lehigh Valley Realtors, 04/01/25
Timeline
Operations Manager
Neiman Marcus
02.2024 - Current
Operations Manager
Tj Maxx
01.2021 - 12.2023
Operations Supervisor
C&S Wholesale
07.2016 - 01.2020
A.A - Business Management
Northampton Community College
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