Dyrima Reed
Las Vegas,NV
Summary
Accomplished Transportation Operations Supervisor at Clark County School District, adept at program development and data analysis. Successfully led a team of 25, enhancing efficiency and productivity. Expert in customer service and support, with a proven track record of resolving issues and implementing effective strategies. Skilled in fostering team collaboration and driving operational excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Transportaion Operations Supervisor
Clark County School District, CCSD
Las Vegas, NV
02.2004 - 02.2019
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Trained new employees on proper job functions and company policies and procedures.
- Developed and implemented standard operating procedures to ensure efficient workflow.
- Monitored staff performance and provided feedback for improvement.
- Performed periodic audits of operational processes in order to identify potential risks or areas of improvement.
- Provided support to other departments as needed to meet organizational goals.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Ensured compliance with all safety regulations in the workplace.
- Maintained accurate records of employee attendance and performance reviews.
- Identified areas of improvement and developed strategies to increase efficiency.
- Prepared reports on operational performance metrics and presented them to management team.
- Directed employees on how to use equipment properly and safely.
- Trained, mentored and motivated employees to maximize team productivity.
- Led team of 25 in daily operations, ensuring efficiency and productivity were maintained at optimal levels.
- Facilitated team meetings to discuss operational challenges and brainstorm solutions.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Science - Social Services
UOP
Las Vegas, NVSkills
- Case management and crisis intervention
- Data analysis
- Customer service and support
- Program development
- Community outreach
Accomplishments
Excellence in Leadership
Rave Review
Certification
CDL Class A-COMB
N-Tankers
P-Passenger
S-School Bus
T- Doubles/Tripple trailers
References
References available upon request.
Timeline
Transportaion Operations Supervisor
Clark County School District, CCSD
02.2004 - 02.2019
Bachelor of Science - Social Services
UOP
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