Africka Pettaway
Milwaukee
Work Preference
Summary
Dynamic W-2 Operations Supervisor with proven expertise in employee development, complex problem-solving, and project management. Committed to fostering a productive work environment and enhancing team performance through effective mentoring and strong communication.
Overview
18
18
years of professional experience
1
1
Certification
Work History
W-2 Operations Supervisor
UMOS
Milwaukee
10.2022 - Current
- Successfully managed day-to-day operations of a large team, providing guidance and leadership to ensure efficient workflow.
- Trained, coached and mentored team members to foster a highly productive work environment.
- Utilized problem-solving skills to resolve customer service issues quickly and efficiently.
- Conducted regular performance reviews and provided feedback to team members.
- Met with staff to discuss procedure adherence, proper job-specific techniques, and performance.
- Evaluated employee performance against set objectives on an ongoing basis.
- Provided feedback on employee performance in order to promote professional development.
- Recruited new employees based on job requirements while ensuring alignment with company culture values.
Financial Employment Planner/Case Management
UMOS
Milwaukee
06.2007 - 10.2022
- Built strong relationships with participants through effective communication skills.
- Assisted participants in developing short-term employment goals and creating actionable steps toward achieving those goals.
- Determined financial and non-financial eligibility.
- Discussed program requirements and participation at intake and monthly appointments. Provided the participant with regular feedback.
- Worked with individuals from culturally and linguistically diverse backgrounds.
- Provided resources and referrals based on need and availability.
- Data entry into various computer software programs, i.e., CWW, CARES, ECF, WWP, etc.
- Adhered to participant confidentiality.
- Processed, approved, and sanctioned monthly W-2 payments based on participation or lack thereof.
Education
Associate in Arts (A.A.) - Human Services
Cardinal Stritch University
Milwaukee, WI10-2013
Bachelor of Science/Business Management (B.S.) - Human Services
Cardinal Stritch University
Milwaukee, WI05-2012
High School Diploma -
Mattie T. Blount High School
Mobile, AL06-1990
Some College (No Degree) - Computerize Accounting
American Business College
San Diego, CASkills
Administrative oversight
- Complex problem-solving
- Hiring and onboarding
- Performance improvement
- Employee development
- Project management
- Goal setting
- Team building
- Eligibility assessment
- Time management
- Customer service
- Critical thinking
- Client empowerment
- Trauma-informed care
- Crisis intervention
- Case management
- Resource identification
- Client rights advocacy
- Motivational interviewing
- Operations management
- Staff training
- Performance evaluation
- Workflow optimization
- Recruitment strategies
- Customer relationship management
- Team leadership
- Process improvement
- Conflict resolution
- Effective communication
Certification
- Financial Employment Planner Certification
- Computerized Accounting
Languages
English
Timeline
W-2 Operations Supervisor
UMOS
10.2022 - Current
Financial Employment Planner/Case Management
UMOS
06.2007 - 10.2022
Associate in Arts (A.A.) - Human Services
Cardinal Stritch University
Bachelor of Science/Business Management (B.S.) - Human Services
Cardinal Stritch University
High School Diploma -
Mattie T. Blount High School
Some College (No Degree) - Computerize Accounting
American Business College