Dzemo Huric
Clearwater,USA
Summary
Motivated and energetic professional with a strong aptitude for mastering sales techniques and delivering exceptional customer service. Highly coachable and disciplined, consistently exceeding sales goals through strategic planning and effective communication. Adept at building lasting client relationships and fostering a positive team environment. Committed to continuous learning and development to drive success in dynamic sales environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Inbound Sales Specialist
Spectrum
08.2024 - Current
- Exceeded monthly sales quotas and consistently retained Spectrum Elite Sales Club status by remaining in the top 1% of the Spectrums sales force of 2,800+ employees through proactive lead generation, effective qualification, and consultative selling techniques as well as going above and beyond on every single call therein maximizing every sales opportunity.
- Resolved customer issues by actively listening, empathizing, and providing effective solutions that aligned with company sales objectives. Maintained product knowledge to effectively assist customers with inquiries.
- Cultivated strong customer relationships by providing exceptional service, increasing customer retention and satisfaction rates.
- Managed high-volume inbound and outbound calls to sell services and upsell additional products, consistently meeting or exceeding daily and weekly sales goals.
Licensed Life Insurance Agent
DreamWealth
05.2023 - 08.2024
- Maintained a comprehensive knowledge of insurance products and concepts to effectively upsell and cross-sell packages to potential customers.
- Adept at interfacing potential sales prospects and identifying ideal insurance products based on individual customer needs.
- Experienced in working within a high-volume sales environments and retaining an exceptional sales close ratio.
- Transmitted all sales accurately on the corresponding Excel sheets and databases.
- Expert at interfacing with team members for seamless transitions and continuity of the sales process.
Licensed Health Insurance Agent
USHAdvisors Self Employed
11.2022 - 05.2023
- Manage consultations to identify client needs, financial goals, and resources.
- Maintained a comprehensive knowledge of insurance products and concepts to effectively upsell and cross-sell packages to potential customers.
- Delivered presentations to potential clients on insurance products and packages based on unique needs and goals.
- Made outbound calls to introduce prospects to the company's health insurance offerings.
- Maintained personal contact with each and every policy holder of every policy sold.
Line Leader
Formulated Solutions
06.2021 - 11.2022
- Assigning workers production line tasks.
- Evaluating incoming orders and setting up the production line accordingly.
- Optimizing production line efficiency by monitoring productivity and quality.
- Identifying and resolving production line problems in a timely manner.
- Performing recordkeeping tasks, including inventory management.
- Training and supervising new production line workers.
- Collaborating with other departments to ensure that orders are completed on time.
- Maintaining a fully operational, safe, and tidy work environment.
Machinist
Crabil Manufacturing
02.2018 - 05.2021
- Machines operated: HASS VF2, VF4, VF6, Tsugami Swiss Style, Mori Seiki Lathe.
- Completed in-process inspection reports along with tool and offset changes as required.
- Indicated in vices/fixtures and determined appropriate stick-out lengths for tooling.
- Completed set-up jobs with minimal supervision.
- Rudimentary understanding of G&M code with the ability to make edits for adding/removing optional/program stop, linking programs and adjusting feeds/speeds as necessary.
- Deburr parts as required and preform all necessary shop housekeeping and machine maintenance.
Costumer Service Agent
Protect My Car
01.2017 - 01.2018
- Quickly and accurately logged customers’ account information, suggested solutions to maintain customer support and ensured seamless transfer to the appropriate customer care teams if a customer experienced repeat issues.
- Applied computer skills to navigate multiple tabs, windows and systems.
- Easily empathized and remained patience with difficult callers.
- Addressed customer service inquiries in a timely and accurate fashion.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Demonstrated mastery of customer service call script within specified timeframes.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
Machinist
Crabil Manufacturing
04.2015 - 01.2017
- Machines operated: HASS VF2, VF4, VF6, Tsugami Swiss Style, Mori Seiki Lathe.
- Completed in-process inspection reports along with tool and offset changes as required.
- Indicated in vices/fixtures and determined appropriate stick-out lengths for tooling.
- Completed set-up jobs with minimal supervision.
- Rudimentary understanding of G&M code with the ability to make edits for adding/removing optional/program stop, linking programs and adjusting feeds/speeds as necessary.
- Deburr parts as required and preform all necessary shop housekeeping and machine maintenance.
Machinist
Comned- CNC Swiss Style Lathe Turning
06.2012 - 04.2015
- Machines operated: Star/Citizen.
- Excellent communication, writing and analytical skills.
- Ability to read and interpret blueprints and detailed instructions.
- Preformed tool changes and offsets regularly.
- Experience with live tooling.
- Performed maintenance of the machines and the surrounding work area.
Machine Operator
TOMZ CORPORATION
03.2011 - 04.2012
- Machines operated: Citizen 5-14 axis; M2205, M432VII, M220Y, M16, Tsugami S206, HAAS Milling.
- Able to adjust speed and feed rates to compensate for malfunctions and part defects.
- Experienced operating and setting up CNC Swiss Style Lathes resulting in numerous completed set up jobs.
- Checked parts with micrometers, calipers, pins, gages, comparators, height gage, and other equipment.
- Operated machines in a safe and efficient manner while accurately producing parts to specifications with tolerances of +.0001/- .0002 thousandths of an inch.
- Worked with wide variety of tooling and exotic materials such as titanium, copper, cobalt, stainless steel, plastic and aluminum among others.
- Experience with Fanuc controls.
Costumer Service Representative
Publix Supermarkets Inc
04.2007 - 03.2011
- Maintained up-to-date knowledge of store various store policies regarding payments, returns and exchanges.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Guaranteed positive costumer experiences and resolved all costumer complaints.
- Managed cash stock and inventory balances accurately.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Education
2 years - General Study
HCC
Tampa, FLSkills
- Sales
- Persuasive and effective communication
- Customer relationship building
- Problem-solving and analysis skills
- Negotiation
- Objection handling
- Cross-selling and upselling techniques
- Follow-up skills
- Closing skills
- Professionalism
Certification
- EMT-B
- Life & Health Insurance License November 2022 to November 2024
Timeline
Inbound Sales Specialist
Spectrum
08.2024 - Current
Licensed Life Insurance Agent
DreamWealth
05.2023 - 08.2024
Licensed Health Insurance Agent
USHAdvisors Self Employed
11.2022 - 05.2023
Line Leader
Formulated Solutions
06.2021 - 11.2022
Machinist
Crabil Manufacturing
02.2018 - 05.2021
Costumer Service Agent
Protect My Car
01.2017 - 01.2018
Machinist
Crabil Manufacturing
04.2015 - 01.2017
Machinist
Comned- CNC Swiss Style Lathe Turning
06.2012 - 04.2015
Machine Operator
TOMZ CORPORATION
03.2011 - 04.2012
Costumer Service Representative
Publix Supermarkets Inc
04.2007 - 03.2011
2 years - General Study
HCC
Additional Information
- Costumer service and sales expert.
- Active and empathetic listening skills.
- Energetic and uplifting work attitude.
- Adaptive team player.