Dzenita Haljilji
Goodyear,AZ
Summary
Experienced healthcare professional prepared for role with strong background in patient care coordination and administrative support. Highly skilled in managing treatment plans, scheduling, and patient communications. Emphasizes team collaboration and adaptability to meet evolving needs. Known for reliability, effective problem-solving, and excellent interpersonal skills.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Martineauu Dentistry
Surprise, AZ
07.2023 - Current
- Assisted in managing scheduling for treatments, optimizing workflow efficiency across the practice.
- Educated patients on treatment options, effectively addressing concerns and facilitating informed decisions
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Laid out potential payment plans for patients.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Receptionist
Westwind Dental
Litchfield Park, AZ
02.2023 - 07.2023
- Scheduled appointments efficiently, optimizing daily office workflow and reducing wait times.
- Assisted with insurance verification processes, improving claims processing accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Organized, maintained and updated information in computer databases.
Receptionist
Kids Dental Brands
Glendale , AZ
06.2021 - 09.2022
- 300+ inbound/outbound calls daily.
- Responded to inquiries from callers seeking information.
- Addressed client inquiries and updated database information.
- Entered daily data in computer systems and documented office activities.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Kemper Insurance Company
Phoenix, Arizona
11.2020 - 05.2021
- Researching policy data through claims system to identity policies and due benefits for possible claims.
- Processing first notice of loss submissions received by clients through various correspondences such as email or phone both accurately and efficiently.
- Maintained positive empathetic and professional attitude towards internal and external customers.
Hourly Assistant Manager
Walmart
Surprise, Arizona
10.2020 - 11.2020
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Customer Service Manager
Walmart
Surprise, AZ
06.2012 - 10.2020
- Successfully managed 200+ associates.
- Monitored daily activities and effectively communicated with team members to maintain clearly defined expectations.
- Handling cash and deposits using proper accounting procedures and documentation.
- Providing prompt, courteous service to customers.
Education
High School Diploma -
Penn Foster High School
Pennsylvania04-2020
Skills
- Motivation
- Problem solving
- Trust
- Microsoft Office
- Dentrix
- Weave
- Proficient
- Goal setting
- Communication
- Delegating and Outsourcing
Timeline
Treatment Coordinator
Martineauu Dentistry
07.2023 - Current
Receptionist
Westwind Dental
02.2023 - 07.2023
Receptionist
Kids Dental Brands
06.2021 - 09.2022
Customer Service Representative
Kemper Insurance Company
11.2020 - 05.2021
Hourly Assistant Manager
Walmart
10.2020 - 11.2020
Customer Service Manager
Walmart
06.2012 - 10.2020
High School Diploma -
Penn Foster High School