Heather Linton
St. Peters
Summary
Extensive expertise in dental field operations, specializing in strategic sales planning and client relationship management. Demonstrates superior organizational skills and a keen eye for detail, leading to enhanced office efficiency and patient satisfaction. Proven track record of implementing innovative solutions and achieving production goals, delivering exceptional customer service with care and compassion.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
23
23
years of professional experience
Work History
Treatment Coordinator
Cottleville Smiles
09.2024 - Current
- Coordinated patient treatment plans to enhance overall care experience.
- Scheduled appointments and managed patient follow-ups efficiently.
- Educated patients on treatment options and procedural details.
- Assisted dental professionals in optimizing workflow and patient flow.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
Insurance Verification Specialist
HL Dental Solutions
09.2022 - Current
- Customize insurance verification
- Streamline patient data handling, ensuring 100% accuracy in insurance verification.
- Eagerly resolve client inquiries, boosting satisfaction through personalized support.
- Enhance client trust by maintaining precise insurance data.
- Remote
Office Manager
Des Peres Dentistry
12.2013 - 09.2024
- Steering dental treatment sales development
- Manage office operations, including scheduling and reporting
- Managed daily office operations, ensuring efficient patient scheduling and communication
- Maintain email correspondence and handle after-hour emergency calls
- Implement innovative solutions to streamline office procedures
- Boost office efficiency through detail-focused management
- Pioneered a real-time data dashboard to monitor daily operations efficiency.
- Streamlined administrative processes, enhancing workflow efficiency and patient satisfaction
Office Manager
Endodontics of the Ozarks
11.2009 - 11.2013
- Presented insurance estimates with persuasive financing options
- Implemented CareCredit, offering flexible payment solutions
- Enhanced patient privacy protocols with a visionary approach
- Ensured accurate financial reporting, demonstrating analytical skills
- Streamlined office operations, enhancing efficiency and reducing overhead costs.
Office Manager
Primrose Dental Clinic
03.2003 - 11.2009
- Developed daily reports and end-of-month summaries
- Optimized insurance processing, coding, and benefits utilization
- Optimized resource allocation to exceed production goals through strategic scheduling.
Education
Bachelor of Science - Child and Family Development
Missouri State University
Springfield, Missouri06.2000
Skills
- Treatment Sales
- Organizational Skills
- Motivation
- Multitasking
- Accuracy
- Interpersonal Skills
- Communication Skills
- Customer Service Skills
- Office Management
- Insurance Estimates
- Maximizing Office Revenue
- Insurance Processing
- Maximizing Benefits
- Production Goal
- Financial counseling
Timeline
Treatment Coordinator
Cottleville Smiles
09.2024 - Current
Insurance Verification Specialist
HL Dental Solutions
09.2022 - Current
Office Manager
Des Peres Dentistry
12.2013 - 09.2024
Office Manager
Endodontics of the Ozarks
11.2009 - 11.2013
Office Manager
Primrose Dental Clinic
03.2003 - 11.2009
Bachelor of Science - Child and Family Development
Missouri State University