Sherell Jackson-Bell
Marion,MD
Summary
Dedicated professional with 17yrs of experience in Police Communication & Public Safety. Proficient in emergency dispatching procedures and requirements. Highly motivated with desire to take on new challenges. Hardworking employee with customer service, multitasking & time management abilities. Skilled in working under pressure and adapting to new situations and challenges.
Overview
18
18
years of professional experience
Work History
Dispatcher
University Of Maryland
Princess Anne, MD
01.2013 - Current
- Receives and services all calls to the University Police Department, including those on the emergency lines.
- Data entry of all activities into Computer Aided Dispatch (CAD)
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Answers inquiries from faculty, staff, student and the public relating to office functions.
- Consistently met or exceeded departmental standards for call handling time.
- Monitors the SIS Alarm System and Police and student security radios to provide area location information.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
- Managed multiple phone lines simultaneously while prioritizing urgent calls for service from the community, faculty/staff and officers in the field.
- Types and add incident reports as required.
Security/Dispatcher
University Of Maryland
Princess Anne, MD
10.2005 - 06.2011
- Assisted students in emergency situations with appropriate information and support.
- Wrote detailed reports of all security investigations.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Patrolled internal building spaces and facility grounds to identify and deter threats
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Patrolled and monitored premises in company vehicle and by foot.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Checked and verified photo identification prior to granting facility access.
Education
High School Diploma -
Crisfield Academy And High School
Crisfield, MD05.1992
Skills
- Public safety and security practices
- Apply effective and accurate data entry and typing skills
- Customer Service
- 40 wpm Typing Speed
- Incident Reporting
- Dispatch Recordkeeping/procedures
- Microsoft Office
- Computer Skills
Timeline
Dispatcher
University Of Maryland
01.2013 - Current
Security/Dispatcher
University Of Maryland
10.2005 - 06.2011
High School Diploma -
Crisfield Academy And High School