Dresha Wilkins
Norfolk,Virginia
Summary
Well-qualified candidate with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
Silbarsecurity
02.2023 - Current
- Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
- Prepared detailed incident reports to facilitate appropriate follow-up.
- Leveraged two-way radio or telephone to dispatch security officers or other personnel.
- Contacted police, fire and ambulance in emergency situations to coordinate proper response.
Security Officer
Silbarsecurity
01.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
- Checked and verified photo identification prior to granting facility access.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
Detail Cleaner
EDS Service Solutions
03.2019 - 01.2023
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Washed cars and trucks daily for auto dealership.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Reported customer-oriented issues immediately to supervisor for swift assistance and resolution.
- Followed safety guidelines for cleaning vehicles and equipment.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Maintained records of cleaning activities.
- Used specialized cleaning products to remove stains from interior and exterior surfaces.
- Inspected vehicles and equipment for visible damage.
Education
Diploma - Medical Assisting
Fortis College - Norfolk
Norfolk, VA09.2013
High School Diploma -
Booker T Washington High School
Norfolk, VA06.2011
Skills
- Microsoft Office
- Security Protocol
- Customer Service
- Effective Multitasking
- Complex Problem-Solving
- Daily Reports
- Closet Detailing
- Sanitation Practices
- Monitor CCTV
- Safety and Security
- Foot and Vehicle Patrol
- Dispatching
Timeline
Dispatcher
Silbarsecurity
02.2023 - Current
Security Officer
Silbarsecurity
01.2021 - Current
Detail Cleaner
EDS Service Solutions
03.2019 - 01.2023
Diploma - Medical Assisting
Fortis College - Norfolk
High School Diploma -
Booker T Washington High School