Leigh Ann Byrd
Monroe,LA
Summary
Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.
Overview
15
15
years of professional experience
Work History
Sr. Clinical/Center Application Health Information
PHSC
MONROE, LA
05.2016 - 03.2022
- Developed and deployed queries, simple applications and moderately complex reports relevant to customer needs.
- Applied in-depth knowledge of applications to satisfy customer requirements for enhanced functionality.
- Taught customers to optimize use of assigned applications and specific project-driven tasks.
- Translated customer requests into software application solution specifications, appropriate to assigned tasks.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Handled 75 calls per day to address customer inquiries and concerns.
Senior Business Analyst/Project Manager
PHSC
MONROE, LA
05.2014 - 05.2016
- Conducted interviews with key business users to collect information on business processes and user requirements.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Identified process inefficiencies through gap analysis and outlined sensible solutions.
- Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.
- Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.
- Assigned tasks to associates, staffed projects and updated involved parties to enhance optimal business flow.
- Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
- Reduced corporate expenses 15% by streamlining incentive and demand processes across regions
Sr. Business System Analyst
Vantage Health Plan
MONROE, LA
04.2007 - 05.2014
- Utilized change management techniques to provide smooth transitions during new hardware and software introductions.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.
- Monitored project progress by tracking activities and publishing progress reports.
- Determined operational objectives by studying business functions, gathering information and evaluating output requirements and formats.
- Elicited and clearly documented business and system requirements.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Education
B.B.A - Computer Information Systems
The University of Louisiana @ Monroe
MONROE, LA2007
High School Diploma -
Neville High School
Monroe, LA05.2004
Skills
- Technical Writing
- Technical Analysis
- Financial and Economic Data
- Spreadsheet Development
- Executive-Level Presentations
- Trend Data Analysis
- Recommendations for Action
- Competitive Market Analysis
- Report Generation
- Technical Design Documentation
- Business Intelligence Testing
- Requirements Analysis
- Policies and procedures
- Financial Management
- Contract Management
Timeline
Sr. Clinical/Center Application Health Information
PHSC
05.2016 - 03.2022
Senior Business Analyst/Project Manager
PHSC
05.2014 - 05.2016
Sr. Business System Analyst
Vantage Health Plan
04.2007 - 05.2014
B.B.A - Computer Information Systems
The University of Louisiana @ Monroe
High School Diploma -
Neville High School
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