Shanterria Smith
Summary
Customer service manager seeking an opportunity to use my customer service and management skills to improve customer satisfaction. Obtain a position that will enable me to use my strong organizational skills, award-winning educational background, and ability to work well with people.
Professional communicator with strong expertise in customer service and support. Proven ability to handle inbound and outbound calls, resolve customer inquiries, and maintain high satisfaction levels. Team player who adapts quickly to changing needs and consistently achieves targets. Known for reliability, active listening, and effective problem-solving skills.
Overview
9
9
years of professional experience
Work History
Licensed Phone Representative
TLC and Associates
08.2022 - Current
- Verified account information during each call to ensure accuracy in order processing or other transactions.
- Provided customer service by answering incoming calls and responding to inquiries in a timely manner.
- Identified opportunities to upsell products or services when appropriate.
Telemarketer
TLC and Associates
11.2020 - 08.2022
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Boosted sales revenue by identifying customer needs and offering suitable products or services.
CSR WFH
Telepreformance
10.2020 - 12.2020
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
Picker/ Receiver
Amazon
07.2020 - 09.2020
- Pull select items from storage and ready them for shipment
- As a warehouse order picker, your duties include reading the digital or printed request, pulling the items, and placing them in the correct box or load container for the order packers
- Handles the receiving of items in a warehouse or backroom of a store, and ensures that the shipments are inspected, sorted and stored in the warehouse or stocked on shelves as needed
- They need to keep up with invoices to make sure orders are correct.
Cashier
Wok N Wings
09.2019 - 08.2020
- Operates a cash register, communicates with customers, and assists other restaurant staff as needed
- Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
RCA (Resident Care Assistant)
Magnolia Manor
04.2019 - 07.2019
- Health aide who provides care for the elderly or hospice patients
- As a resident care assistant, you work in assisted living facilities or nursing homes under the supervision of a nurse.
Cashier
Sonic
09.2018 - 01.2019
- Operates a cash register, communicates with customers, and assists other restaurant staff as needed
- Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
Cashier
Wal-Mart
08.2016 - 01.2017
- Operates a cash register, communicates with customers, and assists other restaurant staff as needed
- Responsibilities in this career can include processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
Education
CNA Certificate -
South Georgia Technical College
Americus, GA12.2019
High School Diploma -
Americus Sumter High School
Americus, GA05.2016
Skills
- Call handling
- Complaint Handling
- De-Escalation Techniques
- Account updating
- Quality Assurance
- Complaint resolution
- Call Control
- Customer Service
- Customer Support
- Inbound Phone Call Management
- Goal oriented
- De-escalation techniques
References
- Miranda Smith, 2295916312
- Quinterrious Allen, 2294109822
Timeline
Licensed Phone Representative
TLC and Associates
08.2022 - Current
Telemarketer
TLC and Associates
11.2020 - 08.2022
CSR WFH
Telepreformance
10.2020 - 12.2020
Picker/ Receiver
Amazon
07.2020 - 09.2020
Cashier
Wok N Wings
09.2019 - 08.2020
RCA (Resident Care Assistant)
Magnolia Manor
04.2019 - 07.2019
Cashier
Sonic
09.2018 - 01.2019
Cashier
Wal-Mart
08.2016 - 01.2017
High School Diploma -
Americus Sumter High School
CNA Certificate -
South Georgia Technical College
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