Patricia Eck
Wadsworth,OH
Summary
I have worked within the prison system and I have a passion for working with inmates to assist in reducing their rate of recidivism as well as developing programs to assist with their ability to obtain employment, integrate back into society as well as to acclimate to their home life by having classes in communication and adjusting to their new environment.
I implemented religious programming as well as bible study classes, religious services on weekends and working closely with the ecumenical community to enlist volunteers to assist with spiritual needs of the inmates.
I also worked with several entities to arrange for AA and NA meetings for inmates dealing with addictions.
In order to attain the 100% approval rating from the PA Department of Corrections, I was assigned the task of developing and writing sections of our administrative policies. In addition I was assigned the task of reviewing all procedures and policies for the Wayne County Correctional Facility prior to the Department of Corrections inspection to ensure that they met the standards for complete compliance. Through the developing of programs I was able to fulfill the religious, educational, and substance abuse education criteria to comply with the requirements under Title 37 of the Department of Corrections, which helped with our 100% approval rating.
Overview
19
19
years of professional experience
13
13
years of post-secondary education
Work History
Front Desk Administrator
Critchfield, Critchfield & Johnston
Medina, OH
08.2019 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Entered and maintained departmental records in company database.
- Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
- Devised and implemented improvements to reporting procedures.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Managed agendas and calendars, boosting productivity and improving organizational initiatives.
- Networked with industry professionals to foster partnerships and identify new and improved solutions.
- Aided colleagues, managers and customers through regular communication and assistance.
LSI Coordinator
Family Design Resources
Harrisburg, PA
01.2010 - 07.2019
- Entered data, generated reports and produced tracking documents.
- Oversaw technical, operational, clerical and customer service support activities.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Interpreted management directives to define and document administrative staff processes.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Led comprehensive staff member training covering key topics.
- Resolved employment-related disputes through proactive communication.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
Director of Inmate Services
Wayne County Correctional Facility
Honesdale, PA
03.2008 - 01.2010
- Conducted literature and coding reviews to adhere to state and federal standards.
- Introduced and implemented new programming procedures to maintain standards of care and meet quality assurance benchmarks.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Recruited, hired and trained volunteers, providing direct supervision, ongoing staff development and continuing education to employees and volunteers.
- Fostered excellence by example by "setting pace" and being hands on mentor to staff and volunteers.
- Implemented successful spiritual programs through professionalism, quality of care, teaching and staff/inmate satisfaction.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and volunteers while ensuring continuous compliance with regulations.
- Developed policies and procedures for effective programming management.
Chief Clerk for District Attorney
Wayne County District Attorney
Honesdale, PA
05.2005 - 03.2008
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
- Reviewed order data to verify transactions and shipping dates.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Prepared meeting materials and took clear notes to distribute to stakeholders.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
US Attorney's Office
Department Of Justice
Scranton, PA
05.2003 - 05.2005
Education
High School Diploma -
Mt. St. Dominic Academy
Caldwell, NJ 09.1969 - 06.1973
Bachelor of Arts - English
Monmouth University
West Long Branch, NJ 09.1973 - 05.1977
Bachelor of Science - Psychology
Monmouth University
West Long Branch, NJ 09.1985 - 05.1987
Master of Science - Psychology
Walden University
Minneapolis, MN 09.2005 - 05.2009
Master of Science - Christian Counseling
Newburgh Theological Seminary
Newburgh, IN 01.2022 - Current
Skills
Office administration
Documentation and reporting
Time management
Problem-solving skills
Staff Management
Project Management
Expense reporting
Scheduling
Timeline
Master of Science - Christian Counseling
Newburgh Theological Seminary
01.2022 - Current
Front Desk Administrator
Critchfield, Critchfield & Johnston
08.2019 - Current
LSI Coordinator
Family Design Resources
01.2010 - 07.2019
Director of Inmate Services
Wayne County Correctional Facility
03.2008 - 01.2010
Master of Science - Psychology
Walden University
09.2005 - 05.2009
Chief Clerk for District Attorney
Wayne County District Attorney
05.2005 - 03.2008
US Attorney's Office
Department Of Justice
05.2003 - 05.2005
Bachelor of Science - Psychology
Monmouth University
09.1985 - 05.1987
Bachelor of Arts - English
Monmouth University
09.1973 - 05.1977
High School Diploma -
Mt. St. Dominic Academy
09.1969 - 06.1973