Your Name
Summary
Experienced sales professional with a speciality in mortgage and finance. Strong leadership with excellent customer service and client retention.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Sales Manager
Lakeview Mortgage Bankers
Long Island City, NY
11.2024 - Current
- Developed customized solutions for clients with unique financial needs by collaborating with internal teams and external partners.
- Recruited, hired, and led team of 5 loan officers to produce $10,000,000 in funded loans.
- Conducted regular performance reviews for team members, setting clear goals and expectations to enhance productivity.
- Developed strategic business relationships with realtors, builders, and other industry partners to drive mortgage loan referrals.
Mortgage Specialist
Green River Capital LLC
Plainview, NY
10.2019 - 11.2024
- Streamlined internal processes by implementing digital tools, enhancing overall efficiency within the department.
- Maximized profitability for the organization with diligent portfolio management and strategic recommendations.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Review income and credit reports and determine risk and eligibility.
- Subject matter expert in FHA VA & Conventional loan underwriting
- Weekly meetings with referral partners for status updates and pipeline review
Debt Recovery Specialist
Consolidated Credit Counseling Services Inc.
Plantation, FL
08.2018 - 02.2020
- Contributed to departmental goals by consistently meeting or exceeding individual targets related to collections performance metrics.
- Collaborated with other departments, sharing insights and strategies to optimize overall business performance and customer satisfaction.
- Managed a high-volume caseload of delinquent accounts while maintaining detailed notes on all communications for future reference or legal proceedings if necessary.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Provided ongoing training and support for new team members, ensuring adherence to best practices in debt recovery processes across the organization.
- Maintained consistently high success rate of collecting on overdue accounts.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Collections Supervisor
Bayview Loan Servicing
Fort Lauderdale
11.2014 - 12.2017
- Mentored junior staff members on best practices in debt collection techniques and procedures.
- Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
- Managed escalated customer issues, providing resolutions that balanced both company interests and customer needs.
- Ensured compliance with federal, state, and company regulations in all collection activities.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Negotiated to collect balance in full.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Researched accounts and completed due diligence to resolve collection problems.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Scheduled regular team meetings to review goals, analyze results data, discuss challenges faced during the collection process.
- Maintained high volume of calls and met demands of busy and productive group.
- Reduced delinquency rates with proactive account management and timely followups.
- Interviewed and assisted in selection of candidates for collections positions on team of 20.
- Acted as central point of contact for both employees and customers on routine credit and collection issues.
- Developed customized payment plans for clients experiencing financial difficulties to minimize losses.
- Used skip tracing and other techniques to locate debtors.
- Kept high average of performance evaluations.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
Education
Bachelor - Finance
Florida International University
Miami, FL06.2016
Skills
- Loan origination expertise
- Team management
- Coaching and mentoring
- Industry trends awareness
- Sales strategy development
- Pipeline management
- Loan processing
- Persuasion techniques
- Underwriting
- Referral generation
- CRM software proficiency
- Credit assessment
- Mortgage products
- Strong leadership
- Performance tracking
- Data interpretation
- Industry trends
- Teamwork
- Closing deals
- Customer service
Certification
Mortgage Loan Officer # 1683805
FCAA Debt counselor
Timeline
Mortgage Sales Manager
Lakeview Mortgage Bankers
11.2024 - Current
Mortgage Specialist
Green River Capital LLC
10.2019 - 11.2024
Debt Recovery Specialist
Consolidated Credit Counseling Services Inc.
08.2018 - 02.2020
Collections Supervisor
Bayview Loan Servicing
11.2014 - 12.2017
Bachelor - Finance
Florida International University