Jose Gonzalez
Process Assistant
Woonsocket,Rhode Island
Summary
Goal-oriented Process Assistant dedicated to high levels of customer satisfaction and meeting aggressive business goals. Determine and motivated with specialized knowledge in managing processes, quantitative and qualitative analysis. Successful at work flow planning and staff retention strategies. Boosts productivity through innovative management and mentorship. Enthusiastic Assistant proudly offering a background in problem-solving, critical thinking. programming and IT knowledge.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Process Assistant
Amazon
Randolph, MA
08.2021 - Current
- Launched North Americas first GEN 2 AR site.
- Set up dashboards to track on road defects.
- Implemented policies and standard operating procedures for continuous improvement.
- Collaborated with other leaders to direct workflow and support operations.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Amazon Associate, Ambassador
Amazon
Norwood, MA
01.2021 - 08.2021
- Train and coach other Associates in tasks to keep performance
- Expanding, promoting, and/or enhancing the awareness of the Amazon Incorporation products and services
- Knowledge of the products and services of the Amazon Incorporation
- Excellent verbal and written communication skills, strong interpersonal skills, and confidence; good dressing ethics, flexibility and willingness to learn, and excellent customer service skills;
Assistant Project Manager
Imperial Building Maintenance Inc
Warwick, RI
06.2018 - 01.2021
- Oversaw budgets for project, tracked expenses and timelines and communicated with key stakeholders on milestones
- Brought in additional project personnel and resources to meet demands
- Focused on product value to decrease waste and boost customer satisfaction
- Inspired team members by fostering positive environment and boosting employee confidence
- Produced status reports for customers and senior management
- Trained and coached key team members on production techniques to establish expectations and ensure compliance with quality guidelines
- Updated project plans based on changing objectives, specifications and staff availability.
Education
Systems And Science Engineer - Computer Science
Universidad San Carlos De Guatemala
Guatemala 02.2015 - 11.2020
Skills
Technology Proficiency
Customer Service
Time Management
Comunication
Schedule Management
Team Building
Training and mentoring
Strategic planning
Critical Thinking
Active Listening
Accomplishments
- Trained other Process Assistants and Managers on deep diving and problem solving issues faced on road.
- Created a mercury dashboard to closely track defects on road.
- Compiled Data from AR station audits to cross reference with defects created after packages get dispatched.
- Versatile for any role.
- Assisted in tools to track defects. (PNOV chime bot, OTR Help line)
- Completed problem solve projects to assist new hires in orientation.
Certification
Google Course Networking
Timeline
Process Assistant
Amazon
08.2021 - Current
Amazon Associate, Ambassador
Amazon
01.2021 - 08.2021
Google Course Power User
07-2020
Google Course Networking
06-2020
Google Course Systems Administrator
06-2020
Assistant Project Manager
Imperial Building Maintenance Inc
06.2018 - 01.2021
Systems And Science Engineer - Computer Science
Universidad San Carlos De Guatemala
02.2015 - 11.2020