Stephanie Hermes
Mesa,AZ
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 8 years of insurance experience.
Overview
12
12
years of professional experience
Work History
Claims Associate
State Farm
Tempe, AZ
02.2012 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Affirmed or denied coverage fairly based on thorough investigations.
- Investigated property damages, gathering information from diverse sources and delivering comprehensive reports.
- Evaluated and settled complex insurance claims in strict timeframes.
- Reviewed 75 patient cases per week and verified insurance coverage information
Quality Assurance Specialist
Sage Advantage
Scottsdale, AZ
07.2011 - 02.2012
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Served as information systems liaison with vendors, information services and end-users to make recommendations for optimization of systems.
- Fixed identified issues to increase productivity and boost workflows
- Kept inspection journals and daily summary logs as required
Customer Service Representative
Dish Network Corp
Phoenix, AZ
02.2010 - 07.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals
Education
Associate of Applied Science -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ05.2024
Skills
- Policy understanding
- Claims
- Coverage assessments
- Settlement determinations
- Insurance industry experience
Timeline
Claims Associate
State Farm
02.2012 - Current
Quality Assurance Specialist
Sage Advantage
07.2011 - 02.2012
Customer Service Representative
Dish Network Corp
02.2010 - 07.2011
Associate of Applied Science -
Maricopa Community Colleges - Rio Salado Community College