Scarlett Yee
Happy Valley,OR
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Happy Hollow Pizzeria through exceptional service and hospitality expertise. Skilled in cash handling and maintaining high-volume dining efficiency, I excel in guest engagement and fostering positive dining experiences. Demonstrated ability to resolve concerns swiftly, ensuring customer loyalty and workplace harmony.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Happy Hollow Pizzeria
Happy Valley, OR
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Food Runner
Stickmen Brewing Company
Happy Valley, OR
08.2022 - 08.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Greeted customers and provided outstanding customer service.
Education
GED -
Clackamas High School
Clackamas, OR06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Service prioritization
- High-volume dining
- Order Accuracy
Certification
- Food handlers card
- OLCC
Timeline
Server
Happy Hollow Pizzeria
08.2023 - Current
Food Runner
Stickmen Brewing Company
08.2022 - 08.2023
GED -
Clackamas High School