Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Destinee Jackson

Customer Service Representative
Waxahachie,TX

Summary

Customer Service Representative with 5+ years experience in interacting with customers to provide information in response to routine inquiries about products and services. Team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

Talus Payments
Dallas, TX
09.2017 - 06.2018
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Handled over 60+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 90%.

Sales Associate

J.Crew
Dallas, TX
06.2016 - 08.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Trained and developed three sales team associates in products, selling techniques, and company procedures.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

Front Desk Assistant

TCU
Fort Worth, TX
08.2013 - 06.2016
  • Assisted 300+ residents in checking in their assigned rooms, allowing for a seamless transition into college.
  • Trained three front desk assistant team members in the day-to-day operations of the front desk.
  • Quickly answered front desk telephone to provide assistance to residents with questions and concerns they may have, resulting in 95% satisfaction.
  • Responsible for the maintenance off 300+ resident reservations, ensuring that rooms were adequately assigned to prevent overbooking.

Education

Bachelor of Arts - Fashion Design

Texas Christian University
Fort Worth, TX
08.2012 - 05.2016

Skills

Customer Service

Sales

Communication

Report Preparation

Records Manager

Conflict Resolution

Microsoft Office

Timeline

Customer Service Representative

Talus Payments
09.2017 - 06.2018

Sales Associate

J.Crew
06.2016 - 08.2017

Front Desk Assistant

TCU
08.2013 - 06.2016

Bachelor of Arts - Fashion Design

Texas Christian University
08.2012 - 05.2016
Destinee JacksonCustomer Service Representative