Briana Rivera
Sylmar,CA
Summary
Dedicated Human Resources Assistant hoping to use strong organizational skills and knowledge of software to advance my career in a new role. I perform a variety of clerical and technical support services for the Human Resource department by supporting pre-employment, staffing and on-boarding processes to meet company needs. I make sure to exhibit a high level of discretion to handle sensitive and confidential information.
Overview
5
5
years of professional experience
Work History
Human Resource Assistant
Quality Temp Staffing
Granada Hills, CA
01.2024 - Current
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed onboarding paperwork for new hires.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Caretaker
In-Home Supportive Services
05.2022 - Current
- Inspected properties on a regular basis and managed maintenance logs
- Interacted positively with residents to maintain good communication and resident relations
- Provided quick and effective resolution to tenant requests and complaints
- Coordinated medical appointments, errands, and social events
- Maintained secure environment for staff and residents, following established safety standards.
Customer Service Representative
LF Illumination
Chatsworth
04.2022 - 12.2023
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Compiled and entered data into the SAP software and various databases to ensure accuracy and completeness in ordering and processing parts needed
- Communicate with Finance Department to address credit issues
- Interact with Planning and Purchasing to secure estimated ship dates
- Work with engineering and production to ensure the correct parts are sent out
Cashier /Sales Associate
Big 5 Sporting Goods
Northridge
12.2019 - 04.2021
- Operated cash register and accurately processed payments, returns, and exchanges
- Maintained inventory and store visual presentation to meet customer needs
- Used POS system to complete purchases for customers
- Assisted with training and mentoring new team members
- Handled customer complaints and inquiries in a courteous and efficient manner.
Cashier
Jamba Juice
Granada Hills
08.2019 - 12.2019
- Processed customer orders and ensured the accuracy of their purchases
- Greeted and informed customers of products, fostering positive store experiences
- Used POS system to complete purchases for customers.
Education
Bachelor of Arts - Sociology
California State University-Los Angeles
Los Angeles, CA12-2023
Associate of Arts - Sociology
Los Angeles Pierce College
08.2021
Associate of Arts - Administration of Justice
Los Angeles Pierce College
08-2021
Skills
- Customer Relations
- Retail Sales Customer Service
- Microsoft Word
- Microsoft PowerPoint
- Office Equipment Proficiency
- SAP Understanding
- Customer Orders
- Microsoft Office
- Managing Parts
- Interview Scheduling
- Personnel Records Maintenance
- Administrative Assistance
- Resume Screening
Awards
- Member of the National Society of Leadership and Success (NLSLS)
Community Service
- Worked over 500 community service hours
- Managed 80+ cadets ranging from ages 13-18
- Lead groups through physical and mental challenges
- Assist officers in patrolling assigned streets, neighborhoods, and businesses to promote security and deter crime
- Provided guidance and coping mechanisms for Cadets.
Languages
- Fluent in English
- Fluent in Spanish
Timeline
Human Resource Assistant
Quality Temp Staffing
01.2024 - Current
Caretaker
In-Home Supportive Services
05.2022 - Current
Customer Service Representative
LF Illumination
04.2022 - 12.2023
Cashier /Sales Associate
Big 5 Sporting Goods
12.2019 - 04.2021
Cashier
Jamba Juice
08.2019 - 12.2019
Bachelor of Arts - Sociology
California State University-Los Angeles
Associate of Arts - Sociology
Los Angeles Pierce College
Associate of Arts - Administration of Justice
Los Angeles Pierce College
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