Miracle Moore
Baltimore,MD
Summary
Proven Sales Specialist with a track record of enhancing customer satisfaction and boosting sales through expert relationship building and strategic sales development. At Home Depot, excelled in client relations and upselling, significantly improving repeat business. Skilled in cash handling and customer service, adept at turning inquiries into sales. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
4
4
years of professional experience
Work History
Sales Specialist
Home Depot
09.2023 - Current
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problemsolving.
- Provided first-rate service to all customers and potential customers.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
Sales Associate
Shopper World
05.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Science - Computer Information System
Baltimore City College
Baltimore, MD09.2020
No Degree - CNA
Stein Academy
Windsor Mill, MD08.2020
High School Diploma -
Perry Hall High School
Baltimore, MD08.2016
Skills
- Relationship Building
- Client Relations
- Customer service and care
- Upselling and Cross Selling
- Cash Handling
- Relationship selling
- Call Center Operations
- Sales strategy development
Languages
English
Professional Working
Timeline
Sales Specialist
Home Depot
09.2023 - Current
Sales Associate
Shopper World
05.2020 - 12.2022
Associate of Science - Computer Information System
Baltimore City College
No Degree - CNA
Stein Academy
High School Diploma -
Perry Hall High School