Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
AdministrativeAssistant

Dominique Mckinley

Cordova,Tennessee

Summary

I'm a highly efficient leader and well established in fast-paced and challenging environments. I'm always excited to learn with aptitude for applying new knowledge with skill and efficiency. I've excelled in maximizing customer satisfaction and exceeding business objectives with organized approach and strong multitasking abilities. Dependable CSR offering five years of expertise in mailing letters and packages to recipients all over world. Highly attuned to customers' varying needs with success in achieving sales and customer satisfaction targets. Skilled in managing fluctuating workloads in production-driven settings.

Overview

10
10
years of professional experience

Work History

Mail Processing Clerk

United States Post Office
Memphis, TN
11.2019 - Current
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Used automated mail processing equipment to sort and collate mail.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.

Floor Clerical

Walmart
Memphis, TN
07.2016 - 11.2019
  • Reviewed time sheets, prepared attendance reports
  • Delivered clerical support by handling range of routine and special requirements.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Took initiative to help upper management with daily tasks and coordinate morning meetings.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Managed up to 7 employees daily.

Clerk

Child Support Services Department
Memphis, TN
09.2012 - 07.2016
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Reviewed order data to verify transactions and shipping dates.
  • Interacted with customers by phone, email or in-person to provide information.
  • Supported staff on special assignments and ad hoc projects.

Education

Diploma -

Craigmont High School
Memphis, TN
05.2010 - 05.2010

Skills

    37 WPM typing speed

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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of seven staff members.
  • Processed and sorted average of 700 pieces of mail per day.

Additional Information

During my free time, I work as a hairstylist, which allows me to interact with people face to face also. I've handled customers who were happy with my work as well as some may were disgruntled. Whether they are happy or upset, the customer should always be put first. I strive to provide excellent customer service to ensure repeat business.

Timeline

Mail Processing Clerk

United States Post Office
11.2019 - Current

Floor Clerical

Walmart
07.2016 - 11.2019

Clerk

Child Support Services Department
09.2012 - 07.2016

Diploma -

Craigmont High School
05.2010 - 05.2010

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Dominique Mckinley