Harper Lucas
Call Box
Dallas
3
years of professional experience
Strategic Implementation Consultant with expertise in deploying software solutions and facilitating client onboarding. Translates business requirements into system configurations, manages client relationships, and addresses complex implementation challenges. Focused on driving customer success and maximizing value from technology solutions.
Work History
IMPLEMENTATION CONSULTANT
1 Year 5 Months- Managed 40 simultaneous client implementations per month.
- Delivered software implementations averaging 45-60-day deployment cycles.
- Translated client business requirements into customized system configurations.
- Collaborated across technical and customer facing teams to resolve implementation issues.
- Facilitated training sessions for end-users to enhance product adoption through leading virtual training on all implementation projects.
CUSTOMER SUPPORT SPECIALIST
2 Years 1 Month- Consistently achieve monthly bonus awards for resolving 20% more weekly cases than the team average and exceeding case closure goals.
- Collaborate cross-functionally to ensure a faster and more effective resolution process.
- Developed strong relationships with automotive clients, including general managers, sales managers, sales representatives, and third-party CRMs, enhancing collaboration and communication.
- Facilitated lead generation for sales opportunities received on the customer service line by forwarding qualified leads to appropriate departments.
Education
Bachelor of Science
Skills
Implementation management
Project management
Client onboarding
User training
Customer relationship management
Data analysis
System integration
Software configuration
Timeline
IMPLEMENTATION CONSULTANT
Call Box
05.2025 - CurrentRead More
CUSTOMER SUPPORT SPECIALIST
Call Box
04.2023 - 05.2025Read More
Texas State University
Bachelor of Science
Read More