Heather Farnham

Provides administrative support to admission team to ensure that all eligible patients are properly screened, approved or denied then ensure that they receive care, barriers to admissions are addressed and resolved and agency(ies) growth and profitability is maximized.

• Manages the day-to-day healthcare operations of the community to ensure resident’s healthcare needs are met
• Ensures residents are treated with respect and dignity and ensures quality care as resident’s healthcare needs change.

• Customer Service, scheduling appointments, checking in patients, scanning and indexing medical Records into EMR
• Working with all departments of a medical office such as physicians and there staff, billing, referrals, chronic care management, IT, patients, other healthcare facilities as well as compliance and PCMH.

• Handling all medical records
• Processing all Request of Information
• Working with other service providers to deliver Health Information through HIPPA regulated channels
• Delivery of important documents to providers
• Answering patient calls and questions
• Patient Portal retrieval of data to EMR
• Kept accurate log of requests for medical information and records.
• Processed medical records requests from outside providers according to facility, state and federal law.

• Collection of mail and interoffice documents
• Filing residents and doctors personal information
• Handling reimbursement payments to residents
• Working side by side with office manager

• Answering telephone for unit floor
• Entering patients information into Computerized Office Physician Entry
• Ordering tests and medications for patients under the order of attending physician and nurses
• Maintaining patient's medical charts.