Aleska Kelley
Hays,KS
Summary
Flexible, results-oriented Manager offering focused leadership and customer service operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
11
11
years of professional experience
Work History
Front of House Manager
Sake2me Sushi Rolls
Hays, KS
04.2017 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Drove excellent customer service through coaching, role modeling and incorporating customer feedback to reinforce and improve quality of service.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Lead interviews and hired employees
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Supervised staff of 8-10 through motivational coaching and effective training programs for service and sales techniques.
- Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Resolved guests complaints while maintaining positive customer environment.
Call Center Worker
Hays Medical Center
Hays, KS
03.2014 - 05.2017
- Achieved high satisfaction rating through proactive one-call resolutions of patient issues.
- Maintained accurate and current patient account data with manual forms processing and digital information updates.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Learned and maintained in-depth understanding of medical and dietary information, providing knowledgeable responses to diverse questions.
- Answered average of 50-75 calls, emails and faxes per day, addressing patient/dietician inquiries, solving problems and providing dietary information.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Cashier
Freddy's Frozen Custard & Steakburgers
Hays, KS
02.2012 - 10.2014
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Monitored participant workflow and behaviors throughout training process.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Education
High School Diploma -
Hays High Schol
Hays, Kansas05.2014
Skills
- Managing Deliveries
- Money Handling
- Supply Ordering and Management
- Scheduling Staff
- Training and Onboarding
- Delegating Assignments and Tasks
- Health Code Compliance
- Problem Solving
- Inventory Management
- Performance Improvement
Timeline
Front of House Manager
Sake2me Sushi Rolls
04.2017 - Current
Call Center Worker
Hays Medical Center
03.2014 - 05.2017
Cashier
Freddy's Frozen Custard & Steakburgers
02.2012 - 10.2014
High School Diploma -
Hays High Schol