CRYSTAL DALE
Goodyear,AZ
Summary
As a highly organized and reliable professional, I have consistently demonstrated the ability to manage competing priorities while maintaining a positive outlook. I am always ready to take on new responsibilities to help achieve team objectives. With strong leadership abilities and a knack for problem-solving, I am committed to optimizing operations and cutting costs to improve efficiency. I pride myself on making independent decisions based on sound judgment to drive success. My goal is to find a role where I can apply my extensive customer service and management experience to contribute to the growth of a dynamic industry.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Chubb Insurance
10.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
Escalations Support Manager
DoorDash
08.2021 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved over 50 customer complaints daily to restore customer confidence and prevent loss of business.
- Maximized performance by monitoring daily activities and mentoring team members.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Kept accurate records of customer interactions to be used for training, quality assurance and future reference using SalesForce.
Recruiting Manager
Express Employment Professionals
04.2020 - 07.2021
- Managed applicant tracking systems to keep recruitment processes organized.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Developed and implemented recruiting strategies to attract and retain top talent for organization.
- Collaborated with HR leadership regarding candidate salary determinations.
Retail Sales Specialist
Dillard's
07.2018 - 03.2020
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Increased sales 20% by offering advice on purchases and promoting additional products.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Developed relationships with clothing vendors and freight operators.
Sales Coordinator
Michael Kors
03.2015 - 06.2018
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Improved productivity by increasing customer communication and responding to feedback.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Compiled client profiles and entered information into operating system.
- Maintained long-term relationships with high net-worth clients.
Education
Associate of Arts - Liberal Arts And General Studies
Northwest Mississippi Community College
Senatobia, MSBachelor of Arts - Communication Studies
Ashworth College
Norcross, GA07-2025
Skills
- Correspondence Management
- Professional Networking
- Google Workspace
- Interpersonal Communication
- Brand Development
- Microsoft Software Proficiency
- Clerical Support
- CRM Workflow Development
- Claims handling
- Insurance regulations knowledge
Certification
- Public Adjuster License – AZ Department of Insurance.
- Property & Casualty License – AZ Department of Insurance.
Timeline
Auto Claims Adjuster
Chubb Insurance
10.2023 - Current
Escalations Support Manager
DoorDash
08.2021 - 10.2023
Recruiting Manager
Express Employment Professionals
04.2020 - 07.2021
Retail Sales Specialist
Dillard's
07.2018 - 03.2020
Sales Coordinator
Michael Kors
03.2015 - 06.2018
- Public Adjuster License – AZ Department of Insurance.
- Property & Casualty License – AZ Department of Insurance.
Associate of Arts - Liberal Arts And General Studies
Northwest Mississippi Community College
Bachelor of Arts - Communication Studies
Ashworth College
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